TeleTech Blog


Best practices, important trends, latest thinking. We live and breathe customer experience.

Recent Posts

You're Invited to Crowdsource the Future of Hospitals

For over 100 years, the hospital has been the core of our healthcare system, and a pillar of every community - the central hub where people enter and leave this world, and where scientific...

Continue Reading...
Experience Matters: Traveling at the Speed of Innovation

Technology now enables some pretty incredible things in the contact center. Steve Pollema, president of eLoyalty, details customer experience innovations currently at work, as well as why the...

Continue Reading...
Addressing CSOs’ Biggest Challenges

Increasing sales is a priority for organizations. However, in a competitive environment that has many business leaders deciphering customers’ changing needs while being more cautious and...

Continue Reading...
Six Steps to Achieve NPS® Success

Delivering an optimal customer experience has long been a priority for forward-thinking companies, becoming even more important in today’s connected and social world. But, even the best...

Continue Reading...
Getting Out of the Weeds: A Strategic New Approach to Increasing Sales

Chief sales officers, like fighter pilots, understand the strategic importance of navigating the OODA (observe, orient, decide, and act) loop; they also know all too well that it is becoming...

Continue Reading...
The Love-Hate Relationship: Transforming the Customer Experience with IVR Best Practices

More and more, there are opportunities for people to interact with computers by simply speaking. Today, it’s possible to dictate written documents, turn spoken words into text messages, and...

Continue Reading...
Why the Employee Matters to Customer Centricity

Your employees are the brand personified, and it’s critical that they have the skills to embody what you want your brand to represent. Lamont Exeter, Executive Director of TeleTech’s...

Continue Reading...
A CFO’s Point of View on the Customer Experience

In today’s evolving marketplace the customer experience is not just a “nice to have,” it’s a “must-have,” and a critical part of every company’s engagement...

Continue Reading...
The Business Case for Proactive Trustworthiness

Trust has always been important in business. Ever since the advent of 1to1 marketing – usually referred to as “CRM,” or “customer relationship management” –...

Continue Reading...
How to Measure Customer Experience

In today’s customer-centric economy, contact centers everywhere are focused on delivering quality customer experiences. But, how do you evaluate your current customer experience, put...

Continue Reading...

Pages

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India
NEWS
NEWS