IN THIS ISSUE | SUMMER 2017
Keep Calm and
Ask a Human
This issue of the Customer Strategist explores what it takes to create more simple customer experiences. From a brand’s perspective, getting to “simple” is far from easy. It requires data, business unit alignment, technology, and a culture that’s customer-first.
Contact Centers Are Still Popular, but Satisfaction Remains Mediocre July 25
How contact centers can take the right steps towards a happier customer
Does Your Experience Strategy Need a Makeover? July 21
Hint: If you haven’t thought about your customer today, the answer is yes.
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