TeleTech
Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.

IN THIS ISSUE | SUMMER 2017


Keep Calm and
Ask a Human

This issue of the Customer Strategist explores what it takes to create more simple customer experiences. From a brand’s perspective, getting to “simple” is far from easy. It requires data, business unit alignment, technology, and a culture that’s customer-first.

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Contact Centers Are Still Popular, but Satisfaction Remains Mediocre July 25

How contact centers can take the right steps towards a happier customer


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Does Your Experience Strategy Need a Makeover? July 21

Hint: If you haven’t thought about your customer today, the answer is yes.


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My Summer 2017 CX Reading List July 17

Four books that'll make you a CX expert while soaking up the sun.


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