TeleTech
Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.

IN THIS ISSUE | AUTUMN 2017


It's Time to Get Real About Real Time

This issue of the Customer Strategist looks at the reality of real-time interactions. What works, what doesn't, and what do customers actually expect?

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POLITICO Makes Users a Part of the Team October 6

As politics becomes more relevant than ever, POLITICO takes its readers on a...


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Emotion Powers Technology Adoption September 8

Research shows how customers feel about a product is more telling than what...


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AI Comes Alive at Leadscon NYC September 5

Conference Captures the Latest in Tech


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The Future of Contact Centers: AI and IoT-fueled Services August 15

More than half of contact center leaders plan to enable Internet of Things and...


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