Who We Are: Executive Team
Chairman and Chief Executive Officer
Kenneth D. Tuchman sees the world from the customer’s perspective. In 1982, fed up with the way businesses were operating customer care as a burden and a cost center, he founded TeleTech to transform the way companies deliver the customer experience.
With his innate understanding of the power of data and technology to connect customers directly with brands, Tuchman saw the customer experience revolution on the horizon and built a company to lead it. His perspective on the importance of the customer as a strategic asset fuels TeleTech's culture of technology innovation and operational excellence. With a holistic approach that integrates strategy, process, technology, and execution capabilities, TeleTech helps its Global 1000 clients turn the complexities of customer care into a seamless competitive advantage that delivers customer loyalty and long-term sustainable economic growth.
Tuchman is TeleTech's chairman of the board of directors and chief executive officer.
James Barlett was elected as TeleTech's vice chairman in October 2001. In this role, Barlett is actively involved in facilitating strong relationships with new clients and building strategic alliances with key partners.
Previously, Barlett served as the chairman, president, and chief executive officer of Galileo International, where he acquired the online travel provider, Trip.com. Prior to joining Galileo, Barlett served as executive vice president of Worldwide Operations and Systems for MasterCard International Corporation, overseeing its global program for innovative technology replacement. Before MasterCard, Barlett was executive vice president of operations for NBD Bancorp. He also served as vice chairman of Cirrus, Inc. .
Executive Vice President, Chief Administrative and Financial Officer
As TeleTech's chief financial officer, chief administrative officer, and executive vice president, Regina Paolillo leads TeleTech's finance, treasury, and accounting functions, as well as the enterprise human capital and mergers and acquisitions teams.
Prior to joining TeleTech, Paolillo was the CFO and EVP for Enterprise Services for the TriZetto Group, Inc., a privately held company providing technology-enabled solutions to the healthcare industry. She has also held CEO, CFO, and other executive leadership positions at General Atlantic. Prior to General Atlantic, Paolillo served as CFO, COO, and ultimately CEO at Creditek. After Creditek was acquired by Genpact (NYSE: G), Paolillo became the executive vice president of Revenue Cycle and the Mortgage Services Division. Before Creditek, Paolillo was the CFO and EVP of Corporate Services at Gartner, Inc. (NYSE: IT).
Executive Vice President, Customer Management Services
Martin F. DeGhetto serves as TeleTech’s Chief Operations Officer, Executive Vice President, Customer Management Services, TeleTech’s largest business segment. DeGhetto joined TeleTech as Executive Vice President of Operations in 2010 and assumed the responsibilities for TeleTech’s information technology in 2012.
Between 2008 and 2010, DeGhetto was an executive vice president and chief operations officer commercial division at Connextions, Inc., a privately-held technology and business services company for healthcare industry. Prior to Connextions, DeGhetto spent almost a decade at Convergys Corporation, (NYSE:CVG) a customer management company, where he held various positions of increasing responsibility culminating in his role as a senior vice president, North American/European operations which he held between 2003 and 2008. Prior to Convergys, DeGhetto was an executive with American Express Company and AT&T/American Transtech. DeGhetto holds a B.S. Professional Management degree from NOVA Southeastern University.
Executive Vice President, Global Markets and Industries
As TeleTech’s Executive Vice President of Global Markets and Industries, Keith Gallacher is responsible for accelerating growth and driving new business globally for TeleTech’s integrated suite of customer experience technologies and services. His focus is on executing end-to-end strategies to advance TeleTech’s position in high-growth markets, expand existing client relationships, pursue new clients, and strengthen brand recognition across TeleTech’s target verticals of healthcare, financial services, technology, transportation, communications, and government.
Previously, Gallacher was a Partner, Managing Director with Accenture; a $28 billion global management consulting, technology services and outsourcing company. At Accenture, Gallacher held several senior executive roles with responsibilities crossing strategic direction and market assessment, collaborative development of new solutions, and building and revitalizing sales organizations to drive new market penetration and accelerate growth. Additionally, Gallacher held leadership roles at Cognizant Technology Solutions, CSC Consulting, and HP/EDS.
Executive Vice President, Customer Growth Services
In April 2007, Judi Hand was appointed President and General Manager of Revana, TeleTech’s Growth Services division.
Hand has more than 20 years of experience in sales, service, and marketing to business and consumer customers at all levels. Her previous executive experience includes Senior Vice President of Enterprise Sales with AT&T, Vice President of AT&T Business Services for small- and medium-sized markets, Senior Vice President of Sales and Customer Care at Qwest for small business and consumer markets, Chief Marketing Officer for US WEST Dex and Executive Director of Solutions Marketing and Director of Market Strategy Development for US WEST.
Executive Vice President, Customer Strategy Services
Robert Jimenez is responsible for advancing TeleTech’s consulting practice and delivering tangible client outcomes through the integration of our consulting, technology, care and growth solutions. Jimenez has more than 20 years of expertise in the design and delivery of customer experience.
Previous to joining TeleTech, Jimenez served as the global vice president of customer services at Genpact. In this role, he developed innovative multichannel customer experience solutions that resulted in enhanced Net Promoter Score, customer satisfaction, and loyalty metrics. Prior to Genpact, Jimenez held leadership roles at Tatum Consulting, EMC Consulting, Capgemini, and IBM.
Senior Vice President, General Counsel and Chief Risk Officer
Margaret McLean is responsible for facilitating TeleTech’s growth and investment goals from a legal and compliance perspective. She advises the Board of Directors and executive leadership team on matters such as corporate governance, mergers and acquisitions, compliance, and enterprise risk management.
McLean came to TeleTech from CH2M HILL, a $7 billion global engineering, construction, and management company where she served as Chief Legal Officer and General Counsel. Prior to CH2M HILL, McLean was Partner M&A, Finance at Holme Roberts & Owen, LLP (now known as Bryan Cave LLP), a large full services law firm representing U.S. and foreign clients.
Senior Vice President, Corporate Development
Harish Mysoré is responsible for designing, executing, and championing TeleTech’s corporate development initiatives. He works closely with TeleTech’s organizational leaders to develop and execute an acquisition strategy that closely aligns with the company’s long-term goals.
Mysoré has a strong background in business development across a number of industries, including technology, healthcare, travel, and government services. Before joining TeleTech, Mysoré served as senior vice president at Sabre Corp., where he led strategy and business development across multiple business units. Prior to joining Sabre Corp., Mysoré was responsible for mergers and acquisitions, partnerships, and joint ventures at TriZetto Corp. Mysoré has also held a number of positions at Dell Services (formerly Perot Systems Corp.), where he led the acquisition of 18 companies and helped complete the sale of Perot Systems to Dell, Inc. Mysoré holds a degree in computer science from Southern Illinois University and an MBA in marketing and finance from the Wharton School of Business.
Senior Vice President, Customer Technology Services
Steve Pollema oversees the design, delivery, and profitability of TeleTech’s Customer Technology Services division. Pollema has over 25 years of experience in systems integration and management consulting, including significant client-focused experience in large-scale system development and maintenance, project management, and business planning and development.
Pollema joined TeleTech in 2011, when the company acquired eLoyalty, LLC. Previously, he held various positions within MarchFirst and Accenture.