Welcome to TeleTech Canada Solutions

For nearly 15 years, we have been an industry leader in the Canadian market. By applying our suite of customer care, sales and loyalty program, and back-office solutions, we have helped our regional clients strengthen their relationships with their customers, and achieve long-term business growth. Our leaders have over 90 years of combined industry experience, and apply it to build flexible and strategic partnerships with our clients.

Proven Industry Results

11M
voice interactions
1.85M
digital interactions
1M
service desk tickets resolved
 
 

Learn about our locations

With approximately 3,000 employees located across Canada, we are one of the largest customer experience providers in the region.

GO TO LOCATIONS

 
 
 

Leadership

Our regional experts put our clients at the heart of everything they do.

MEET OUR TEAM

 
 
 

CLIENT STORY

Custom Site Exceeds Expectations

Modern, newly-renovated, and client-branded contact center driving exceptional customer value. Custom technologies allow for all operational aspects to be directly overseen by our client; a full-time, on-site Client Performance Manager ensures continuous success.

 

4 months

of preparation until site launched

340 associates

onboarded in the first 12 months

SEE ALL OUR CASE STUDIES

 
 
 

Thought Leadership

We get up every morning excited to go to work, to discover
what’s new and share our expertise to help you succeed.
Here is a glimpse into some of our best thinking.

 

eBook
Connecting the Dots on the Omnichannel Customer Journey

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Subscribe
Customer Strategist
Published quarterly online and in print, the Customer Strategist journal provides executives with insights and strategies for building more profitable customer relationships.

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eBook
Know Me Now, Digitally
Data drives better customer acquisition and retention

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Press Release
TeleTech is Now Hiring for Customer Experience Excellence

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eBook
Outsourcing: Which shore is right for you?
In this eBook, take a close look at all your outsourcing options (offshore, onshore, at-home, or a combination of them all), and learn how each can benefit your business and your customers.

View more
 
 

VIEW ALL RESOURCES

 

Are you ready to take off? We are.

Contact us

 
 
 

Work with us

Visit our career portal to browse and apply for available positions.

English | French

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Schedules Second Quarter Earnings Release And Webcast Of Investor Conference Call

Read press release

CCW Excellence Award for Best Training and Development Program Goes to TeleTech
CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
NEWS
NEWS