Blog: CX Analytics
Recent Posts
It’s the busiest time of year for retailers – for sales, yes, but also for fighting fraud. Traffic to e-commerce sites and brick-and-mortar stores spikes in November and December, which...
It’s that make-or-break time of year; the holiday season has arrived. During this hectic period, many retail brands are just trying to hold on through the volume surge and hoping the...
As the new year approaches, financial services companies should be thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).Making your customer...
This time of year, retailers are laser-focused on getting ready for the busy holiday season – but don’t forget to prep for that hectic time of year that will soon follow: returns season...
Gaming brands have so much data at their fingertips: you know what games your gamers like to play, how well they play compared with others, how long they spend in-game, their purchase histories and...
With apologies to Chicken Little, Michael Cho kicked off the inaugural TTEC Healthcare CX Series of webinars with some sobering stats about healthcare enrollment trends. It was the right elixir to...
Since AI is only as powerful as the quality and quantity data informing it, AI’s evolution from a nice-to-have to table stakes means it’s never been more crucial to have accurately...
As we look at 2023 and beyond, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition....
If the Federal Public Health Emergency that started during the pandemic ends in early 2023, as expected, health insurers, state-based exchanges, and providers are going to be inundated with...
The restaurant industry is undoubtedly facing a lot of challenges. The world may be largely “over” the pandemic, but the economic headwinds it created still loom large –...