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Service to sales has entered the new AI era
There’s huge potential to drive sales within the contact center, but there’s a disconnect for many brands when they try to introduce sales conversations into customer service interactions.An outdated service to sales approach is likely to blame. Traditional service to sales programs have focused too much...
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Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and...
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