TeleTech Blog


Best practices, important trends, latest thinking. We live and breathe customer experience.

Recent Posts

The Power of an Apology in Building Trust

Not long ago Robert Greifeld, CEO of NASDAQ OMX Group, apologized to the investors who lost money during Facebook’s IPO process as a result of the technical problems in NASDAQ’s system....

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Experience Matters: Data -- The New Currency of Differentiation

Data is the lifeblood of a company. It’s what separates you from the competition. Are you using your data to compete effectively? TeleTech CMO Mark Grindeland discusses the importance of...

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Experience Matters: Customer Experience Defined

There’s no denying that the customer experience is critical to business success. But depending on the area of the business, it means different things to different people. Here, executives...

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Standing Up to Customer Experience Challenges

What are some common challenges executives face in their efforts to be more customer-focused? TeleTech Chief Sales Officer Judi Hand shares her perspective on making the most of today’s...

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Trustability: a Capitalist Tool

  "No one would remember the Good Samaritan if he'd only had good intentions. He had money, too." –Margaret ThatcherThe clash between trustability and a company's own...

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Size Does Not Matter: Six Reasons to Take Your SMB Channel Strategy to the Cloud

As customers become more digital, social, and mobile, businesses have opportunities to improve customer satisfaction and loyalty through a differentiated customer experience; but those who are...

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Building a Customer-focused Organization

Each business has its own brand promise to live up to, along with its own customer expectations and perceptions to manage. There is no silver bullet on how to build customer centricity. TeleTech...

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Creating Economic Value Through Exceptional Customer Experience

The customer experience is indeed a boardroom imperative, not just something nice to talk about. TeleTech CEO Ken Tuchman shares how senior executives can drive the customer experience to enhance...

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Consumers Demand Multichannel Interactions: Six Best Practices for Deploying Agile Channeling Platforms

The explosive growth of smartphones, texting and social media have forever changed the customer service landscape. The messaging, chat, mobile browsing, and app-based capabilities of smartphones...

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The Importance of Customer Monogamy

Customers want a seamless experience, but many companies aren’t set up to serve them with a single relationship strategy. TeleTech Chief Sales Officer Judi Hand discusses what it takes to...

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

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TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India
NEWS
NEWS