TeleTech Blog


Best practices, important trends, latest thinking. We live and breathe customer experience.

Recent Posts

Wacky Ways to Reduce Taxes and Beat Customers’ Tax Day Blues

Put on your crazy pants because this infographic from Liberty Tax Service shares some wacky ways for you to take more tax deductions. But, off-the-wall tax tips aren’t the only thing that...

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Three Key Steps to Get Ahead of Customer Expectations

Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly...

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What Customers Expect in the Telecommunications Industry

What do consumers think about the telecom customer experience? Top-level telecom executives are focusing on the customer experience to compete in today’s hyper competitive telecom market. But...

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Crowdsourcing for Solutions to the Healthcare Quandary

In healthcare today, organizations must transform at a faster pace and on a wider scale. Crowdsourcing is helping them tap into customer ideas to do it.For consumers across the country, healthcare...

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What Customers Expect in the Healthcare Industry

What do consumers think about the healthcare customer experience? Top-level healthcare executives are focusing on the customer experience to compete for patient loyalty and referrals in today&rsquo...

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Experiment Confirms Improving NPS® Positively Impacts Sales

Can increases in NPS boost your sales revenue? TeleTech’s test says yes.There is a wide consensus that gathering, analyzing, and acting on customer feedback and Net Promoter ScoreTM (NPS) can...

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What Customers Expect in the Financial Services Industry

What do consumers think about the financial service experience? Top-level financial services executives are focusing on the customer experience to compete in today’s hypercompetitive market....

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Tips from SXSW: Getting Social Media Marketing Right

I had the honor of speaking at the 2013 SXSW Interactive conference in Austin recently, and I wanted to share some of the highlights from my speech on social media marketing and customer...

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What Customers Expect in the Automotive Industry

What do consumers think about the automotive customer experience? Top-level auto executives are focusing on the customer experience to compete against all the new players in the industry who have...

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Three Ways to Use Customer Data to Drive Marketing Relevance

Using customer data to deliver the right message to the right customer, at the right time, through the right channel is not the future of marketing, it’s today’s reality. Businesses...

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

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TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India
NEWS
NEWS