TeleTech Awards

 

2017

CCW Excellence Award for Best Training and Development Program Goes to TeleTech

The CCW Excellence Award for Best Training and Development Program was presented to TeleTech during the 18th Annual Call Center Week Conference and Expo. The 2017 CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and Customer Experience (CX) performance. The awards are dedicated to recognizing world-class innovation, creativity and execution across the full spectrum of contact center functions.
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Rising Star 2017 Award Recognition Goes to TeleTech

TeleTech today announced that the company is the recipient of Verint's 2017 North America Rising Star award as part of the Verint Americas Partner Awards Program.
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2017 Overall Best Customer Experience Organization Award Goes to TeleTech

TeleTech has recently been named as the 2017 Overall Best Customer Experience Organization in the Asia Pacific region. 
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TeleTech Named to Training Industry, Inc.’s 2017 “Training Outsourcing Companies Watch List”

Training Industry, Inc.'s 2017 "Training Outsourcing Companies Watch List” includes TeleTech. Training Industry produces the list annually as part of its mission to continually monitor the training marketplace for the best providers of training services and technologies.
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TeleTech Named to IAOP 2017 Global Outsourcing 100 List of World’s Best Service Providers

TeleTech has recently been named to the IAOP 2017 Global Outsourcing List of World's Best Service Providers. The Global Outsourcing 100, now in its twelfth year, recognizes the world's best outsourcing service providers.
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American Diabetes Association® Designates TeleTech as Health Champion

TeleTech has achieved the Health Champion Designation from the American Diabetes Association. This designation recognizes companies and organizations that inspire and encourage organizational well-being and is part of the Association's Wellness Lives HereTM initiative.
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TeleTech Positioned as a Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO, Worldwide for Seventh Consecutive Time

Gartner has positioned TeleTech as a Leader in the Magic Quadrant for Customer Management Contact Center BPO, Worldwide for the seventh consecutive time. The report, by TJ Singh, Misako Sawai and Brian Manusama, was published on March 22, 2017.
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TeleTech Recognized with Three 2017 Stevie® Awards for Sales and Customer Service

TeleTech Customer Growth Services received three Stevie® Awards in the 11th annual Stevie® Awards for Sales and Customer Service. The company was recognized for Telesales Team of the Year, Sales Outsourcing Provider of the Year and Sales Growth Achievement of the Year. The Stevie® Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals.
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TeleTech Named Gold Winner by Best in Biz Awards

TeleTech has recently been named a Gold winner in the Best New Product Feature of the Year in Best in Biz Awards, the only independent business awards program judged by members of the press and industry analysts. The growth services division of TeleTech, was recognized for its AQ360SM solution, a closed-loop digital marketing and sales ecosystem which enables a real-time, 360-degree view of a customer's online journey.
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TeleTech Named to FlexJobs’ Top 100 Companies to Watch for Remote Jobs in 2017

TeleTech has been named to FlexJobs' annual list of the 100 Top Companies to Watch for Telecommuting and Remote Jobs. TeleTech is ranked number four out of the 100 companies that had the highest number of telecommuting job openings on the FlexJobs site in 2016.
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2016

TeleTech Honored with Nine 2016 Stevie Awards for Sales & Customer Service

TeleTech was recognized with nine Steve Awards in the tenth annual Stevie Awards for Sales & Customer Service including 2 Gold, 4 Silver and 3 Bronze awards. Revana was awarded two Gold Stevies for New Marketing Solution and the Sales Operations Team of the Year. Additionally, Sofica and Revana both received Silver and Bronze awards.

TeleTech Named to Top 100 Companies for Telecommuting Jobs List by FlexJobs

TeleTech was ranked number 2 among the top 100 companies hiring telecommuters in 2016 by FlexJobs.

TeleTech Achieved Leader Position in Gartner’s Magic Quadrant for Customer Management Contact Center BPO

Teletech has attained placement in the leader’s quadrant of the Garner Magic Quadrant for the sixth consecutive year.

eLoyalty Recognized as a Major Player in 2016 IDC MarketScape

eLoyalty, part of TeleTech Technology, has been named a major player in the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment.

2015

TeleTech Ranked #2 on Built in Colorado Top 100 Digital Companies List

Built in Colorado placed TeleTech second on its list of the Top 100 Digital Companies in Colorado for 2015. This list ranks digital tech employers based on local employee count and demonstrates the growth the tech industry has witnessed in the past year.

Cisco Names eLoyalty Cloud Contact Partner of the Year for Second Consecutive Year

eLoyalty was recognized by Cisco as their Cloud Contact Center Partner of the Year, Americas for the second year in a row. eLoyalty was also named Contact Center Partner of the Year in the East and West regions at the 2015 Cisco Americas Customer Collaboration Summit in New Orleans.

TeleTech Honored by Colorado Women’s Chamber of Commerce

The Colorado Women’s Chamber of Commerce recognized TeleTech for being a leader in pay equity, job creation and advancement of women at the organization’s “Champions of Change: Advocates Turning the Tide” event.

TeleTech Wins Gold Medal from Chief Learning Officer Magazine

TeleTech was honored with a 2015 Learning In Practice Award by Chief Learning Officer magazine. TeleTech was awarded a Gold Strategy Medal based on its Global Leadership Development structure redesign and new strategy that allowed the opportunity to launch two programs targeted at employee development.

IDC Recognizes TeleTech as a Top Global Provider of Financial Services Technology

TeleTech was included on the 2015 IDC Financial Insights FinTech Rankings Top 25 Enterprise Companies. The elite list features enterprise companies serving multiple industries that derive less than one-third of their revenues from financial institutions.

TeleTech Achieves Leader Position in Everest Group’s CCO Peak Matrix

Everest Group positioned TeleTech as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK MatrixTM Assessment 2015. The Everest Group PEAK Matrix report examined the global CCO service provider landscape and its impact on the CCO market.

Revana Digital Named Winner of Google Partners All-Star Award

A key part of TeleTech Growth Services, Revana Digital was named a 2015 Google Partners All-Star, competing among thousands of leading agencies from around the world. All-Stars were selected for achievement in meeting specific pay-per-click goals and helping their small business customers grow through Google advertising and development utilizing search engine marketing.

TeleTech Recognized by Content Marketing Institute for “The Technology of Us”

TeleTech named the winner of a 2015 Content Marketing Award by the Content Marketing Institute in the category of Best Corporate Book. The award recognizes the company's latest thought leadership, "The Technology of Us," a collection of essays and interviews with leading authors and thinkers about technology's potential to reshape business.

2015 Colorado Business Marketing Association Gold Key Awards

TeleTech received a 2015 Gold Key award from the Colorado Chapter of the Business Marketing Association (BMA) for the redesign of its corporate website. TeleTech rebuilt the site in 2014 to leverage and showcase its new positioning as an end-to-end partner for customer experience transformation.

TeleTech Wins Silver Stevie® in Asia-Pacific Stevie Awards

TeleTech was named the winner of a Silver Stevie® in the second annual Asia-Pacific Stevie Awards. Now part of TeleTech Consulting, rogenSi won the Silver Stevie in the International Communications category for a new induction program developed for the New South Wales Department of Premier and Cabinet.

TeleTech Wins Seven 2015 Stevie® Awards for Sales & Customer Service

TeleTech was honored with seven Stevie® Awards in the ninth Annual Stevie Awards for Sales & Customer Service including 2 Gold, 2 Silver and 3 Bronze awards. Revana received a Gold Stevie for Sales Growth Achievement of the Year and a Silver Stevie as Sales Outsourcing Provider of the Year, Sofica received a Gold Stevie for National Sales Team of the Year, and rogenSi received a Silver Stevie for Sales Training or Coaching Program of the Year.

2015 IAOP Global Outsourcing 100 List

TeleTech was named to the International Association of Outsourcing Professionals® (IAOP) 2015 Global Outsourcing 100® List for the seventh year in a row. The Global Outsourcing 100 recognizes the world’s best outsourcing service providers.

Top 100 Company for Remote Jobs in 2015 by FlexJobs

TeleTech was named to FlexJobs’ annual list of the top 100 companies to watch for telecommuting and remote jobs in 2015, based on analysis of over 30,000 companies and their job posting activity during the last year.

eLoyalty Selected for CIO Review Top 20 List

CIO Review selected eLoyalty for its 20 Most Promising Contact Center Technology Solutions list. This recognition was based on evaluation of eLoyalty’s capabilities in providing business transformational solutions, assisting its clients to completely revolutionize the customer experience.

2014

2014 Avaya Connect Partner of the Year

TeleTech was honored as the 2014 Avaya Connect Partner of the Year for Services Innovation in the U.S. The award recognizes TeleTech for leading the way in delivering partner-hosted Avaya Cloud Engagement Solutions and focus on customer experience management.

eLoyalty Selected for CIO Review Top 20 List

CIO Review selected eLoyalty for its 20 Most Promising Contact Center Technology Solutions list. This recognition was based on evaluation of eLoyalty’s capabilities in providing business transformational solutions, assisting its clients to completely revolutionize the customer experience.

2014 Product Line Strategy Leadership Award

TeleTech was recognized by Frost & Sullivan with the 2014 Product Line Strategy Leadership Award in Contact Center Outsourcing. Frost & Sullivan’s independent analysis of the contact center outsourcing market concluded that TeleTech delivers a holistic and integrated customer-centric set of solutions that spans the entire customer lifecycle.

2014 Best Competitive Contact Center Win

eLoyalty was recognized as Best Competitive Contact Center Win during the Cisco Americas Customer Collaboration Sales Summit for providing omnichannel support, seamless integration of a legacy CRM system and 360 degree view of customer history to a large payroll processing company.

2014 Cloud Contact Center Partner of the Year

eLoyalty was recognized as Cloud Contact Center Partner of the Year during the Cisco Americas Customer Collaboration Sales Summit for driving more revenue for Cisco than any other U.S. partner and creating unique customer experiences.

2014 Gold Stevie Award® Winner

Revana Growth Services recognized as Sales Outsourcing Provider of the Year for adding a technology-fueled customer-centric focus to sales and marketing programs that proves to be the secret sauce to increase customer value, quality of service and revenue.

2014 Silver Stevie Award® Winners

Revana Growth Services recognized for Online Sales Team of the Year. Google’s customer-centric focus to online advertising sales and marketing creates a new approach for customer acquisition and on-boarding programs. Revana Growth Services recognized for Telesales Team of the Year. Leading wireless company reveals a new way to sell technically complex products to improve customer engagement.

eLoyalty Recognized by Cisco for Excellence in Customer Satisfaction in the United States

Customer Technology Services received the Customer Satisfaction Excellence Gold Star from Cisco for seventh year in a row. This designation recognizes eLoyalty for delivering outstanding customer service to customers in the United States.

2013

2013 “Leader” Category in Gartner’s Magic Quadrant Report

Gartner’s 2013 Customer Management Contact Center BPO Magic Quadrant Report placed TeleTech in the “LEADERS” quadrant for the fourth year in a row.

2013 North American Frost & Sullivan Award for Customer Service Leadership

Frost & Sullivan Recognized Revana®, TeleTech’s Customer Growth Services, for its Service Leadership in the Contact Center Outsourcing Market. Frost acknowledged Revana for staying ahead of the competition by investing in new and innovative sales and marketing technologies

2013 Global Outsourcing 100® List

TeleTech was recognized as one of the top 100 Global Outsourcing leaders by the International Association of Outsourcing Professionals® (IAOP®) in its 2013 Global Outsourcing 100®Ranking list

Gold, Best Use of Blended Learning, Brandon Hall Excellence Awards Learning 2013

TeleTech received Gold for Best Use of Blended Learning for their Hyundai Learning Innovation Project. Silver, Best Results of a Learning Program, Brandon Hall Excellence Awards Learning 2013 TeleTech earned Silver for the best results of a learning program in support of TeleTech’s Social Learning Drives Automaker's Call Center Quality Program.

Top Corporate Foundations and Philanthropists, Denver Business Journal

Ranked No. 6 for top Corporate Foundation and No. 17 among Top Corporate Philanthropists for total contributions paid to Colorado charities.

2013 Gold Stevie Award® Winners

Revana – Sales Outsourcing Provider of the Year

USAA Strategic Supplier Excellence Award

TeleTech received this award for its 360-degree approach to instilling USAA’s culture into its member experience centers.

BMA Business Marketer of the Year 2013

Mark Grindeland, chief marketing officer at TeleTech, was named the Business Marketing Association Colorado 2013 Business Marketer of the Year.

2013 Excellence in Execution Award

Mary Beth Burke, vice president of program sales at Revana was named the winner of the 2013 Excellence in Execution Award by the American Association of Inside Sales Professionals (AA-ISP).

IQPC Call Center Excellence Awards: Greatest Job Creating Culture that Inspires World-Class Excellence

TeleTech was recognized in the industry as one of the companies doing the Greatest Job Creating Culture that Inspires World-Class Excellence at the 2013 Call Center Week conference in Las Vegas, Nevada.

JIVE Extend Award Finalist

The Extend Jive award recognizes an organization that developed a solution which leverages Jive APIs and integration frameworks.

Direct Marketing Association (DMA) Hall of Fame

Don Peppers and Martha Rogers, Ph.D., founding partners, Peppers & Rogers Group, the global customer-centric consultancy and originators of the “one-to-one marketing” philosophy, were inducted into the 2013 DMA Hall of Fame.

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

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9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
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