Retail and eCommerce
Shoppers with smartphones are leading online and in-store growthand success is just a swipe away.
Today, customers can cross-shop the competition without leaving your store, or even entering it. Our integrated retail customer experience solutions help brands build more personal multichannel relationships with their customers. We help companies around the world cultivate loyalty, revitalize sales and maintain the agility to keep up with evolving customer behavior.
We help brands capture the right kind of attention – and keep it. Here's how:
- Digital Demand Generation and Growth Services elevate the outcomes of any digital marketing program and build a customized end-to-end customer experience that drives richer engagement and higher ROI.
- Technology and Analytics solutions drive a deeper level of data usability, a commanding social media strategy and evolutionary self-help platforms that bring positive customer resolutions at a lower cost to serve.
- Sales, Care, and Technical Support services use innovations in scalable staffing, multichannel interaction and customer intelligence analytics to keep costs down, customer satisfaction high and revenue targets met.
Retail and eCommerce
Sales Jump, Acquisition Costs Drop With Unique Targeted Online Ads
Our client had found initial success using Google AdWords, but had hit a sales plateau and was looking to fix that. We were able to help develop a highly targeted keyword portfolio to optimize search campaigns.
- Sales increased by 15%
- Cost-per-acquisition decreased by 13% through the content network
Snapping Up Fans and Sales with Facebook Ads
Our client was looking to expand their presence from a regional one to a national one. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%.
- Facebook fan base increased 347%
- Cost per fan was 80 percent lower than average
- Facebook-driven revenue increased 177% in two months
Store in a Box for Rapid Turnaround
Our client was operating around 80 stand-alone stores and were using aging technology systems creating frustrated customers. We helped implement new technology systems and a “store-in-a-box” solution.
- Store in a box for rapid solution deployment
- VoIP virtually eliminates transfer fees
- Standard, stable hardware easier and cheaper to support