Banks, insurance companies, and other financial institutions
have experienced unprecedented strains as a result of global
economic turmoil, the new regulatory era, and plummeting customer
confidence and trust. Asset managers, retail bankers, and financial
business leaders are seeking new avenues to serve and engage
customers in order to develop sustainable operating models for
long-term value and profitable growth.
TeleTech helps financial companies turn adversity into
opportunity with customer-centric strategies, multichannel
e-business services and exceptional customer interactions that
mitigate risk and deliver bottom-line results. TeleTech
assists:
- Financial organizations create strategies and processes for
personalized service and sales
- Banks leverage technology for online and mobile services,
social media engagement and more
- Lenders build operations that flexibly respond to volatile
environments
With strategic consulting, technologies, and services for every
stage of the customer life cycle, TeleTech delivers superior
customer experiences that drive shareholder value for financial
companies.
TeleTech's areas of expertise include:
- Mortgage services
- Retail banking
- Credit card customer care, acquisition, and cross-sell
programs
- Collections
- Loan application and payment processing
- Life, health, property, and casualty insurance
- Investment and securities
