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Big-box retailers are formidable players in the market. The three biggest retailers in the world alone (Walmart, Amazon, and German grocer Schwarz Group) generated more than $1 trillion in...
Gaming brands have so much data at their fingertips: you know what games your gamers like to play, how well they play compared with others, how long they spend in-game, their purchase histories and...
With apologies to Chicken Little, Michael Cho kicked off the inaugural TTEC Healthcare CX Series of webinars with some sobering stats about healthcare enrollment trends. It was the right elixir to...
Journey mapping is key to any retailer’s success. Knowing what shoppers go through – what frustrates them and what delights them as they interact with your brand – is key to...
There’s nothing like being immersed in a game, which is why encountering any problems along the way can be incredibly frustrating. The last thing your players want to do is take time away...
Driving innovation and lowering the cost of customer acquisition, retention, and expansion: they’re the goals of every sales organization. But most sales teams can’t achieve them on...
It’s challenging for retailers to stand out from the crowd these days. So many stores offer the same or similar products, and it seems like new retailers are coming on to the scene nearly...
Ambitious, seemingly unattainable goals for member acquisition suddenly become viable with the chance to interact, soundboard, and workshop solutions with healthcare enrollment experts and your own...
Reposted from 1to1 Media The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up...
Employees are the backbone of your organization. And for those on the front lines of your organization, they play a major part in delivering great customer experiences and differentiating your...