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If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Twelve months of toe-dipping and...

In retail, it’s all about the sale. But it’s important to remember that sales aren’t just made by in-store employees, e-commerce sites, and apps. Your contact center holds huge...

AI chatbots can bring many advantages to retailers and their customers: they can handle simple requests and inquiries quickly, offer 24/7 availability, deliver personalized shopping recommendations...

AI is everywhere and should be shaping the way travel brands craft and execute their business strategies – but that’s easier said than done. With so many rapid advancements in AI and...

“You dial the number, navigate the recorded instructions. And if you’re lucky, there’s a person — a real person — at the end of the line.” That’s how ...

As the new year begins, many gaming brands are thinking about how they can improve player experience without sacrificing efficiency (or their bottom lines) along the way. As competition in the...

With a new year on the horizon, many automotive brands are thinking about ways to improve customer experience (CX) in 2024.There’s no shortage of competition in the automotive industry and,...

Lately, having workforce management (WFM) as a service has been in high demand. But why? It sounds counter intuitive. Contact center experts say this function is critical to success, the one place...

As the year draws to a close, many travel and hospitality brands are reflecting on the last 12 months and thinking about ways they can improve customer experience (CX) in 2024.There’s no...

This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. TTEC employees from around the world have come together to...