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Recent Posts
- 3D Printing and Customer Experience: The Customer is Now Producer
- Celebrating Our Clients’ Successes
- Are Mothers the All-Powerful Customers?
- Big Data’s Big Miss: Customer Strategy
- Google Glass: Transforming the Customer Experience
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Blogs We Follow
- Ants Eye View
- Experience Matters (Bruce Temkin)
- Forrester Customer Experience
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3D Printing and Customer Experience: The Customer is Now Producer
May 21, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Customer Experience, Technology, TeleTechIn TeleTech’s continuing blog series on technologies that are transforming the customer experience, we explore Near Field Communication technology.
In the wake of Google Glass, 3D printing is another disruptive technology that is transforming the customer experience as we know it. Where is the paradigm shift? With the ability to “print” virtually any object, 3D printing shifts creating and manufacturing capabilities to the customer, potentially diminishing vendor power and decreasing the value of their products. So, what should business leaders do about it? First, understand what 3D printing is, and then keep reading.
Celebrating Our Clients’ Successes
May 13, 2013 by Jonathan Gray, Vice President of Marketing and Leader for Revenue Generation and Marketing Services, Revana in Customer Service, Sales and Marketing, TeleTech
Success is important for business results. And in our case, our success is tied directly to our clients’ business outcomes. So, when we succeed in making our clients more profitable, only then have we done our job. We’re honored to serve such customer-centric clients, allowing us to engage with their customers to increase revenue, deepen brand relationships, and improve sales results. Our dedicated team members, innovative technologies, and processes have earned Revana, a TeleTech company, a coveted award. We won the Gold Stevie award as the Sales Outsourcing Provider of the Year for the second year in a row. continue reading
Are Mothers the All-Powerful Customers?
May 10, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Customer Experience, Sales and Marketing, Social Media, TeleTech
Big Data’s Big Miss: Customer Strategy
May 7, 2013 by Brian Shepherd, Executive Vice President, TeleTech in Analytics, Customer Experience, Strategy, TeleTech
Without customer experience leading the way, executives are missing the big picture when it comes to Big Data.
Terabyte. Petabyte. Exabyte. Zettabyte. Yottabyte. To today’s business leaders these words represent the enormity of data that businesses can use to drive improved economic value. Most people can’t even fathom that much information. But it’s out there, and it’s growing every day. And if you’re in a senior executive position, it’s definitely part of your job to figure out what to do with big data. continue reading
Google Glass: Transforming the Customer Experience
May 6, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Customer Experience, Technology, TeleTechIn TeleTech’s blog series on technologies that are transforming the customer experience, we explore wearable computers.
TeleTech released an infographic last week illustrating a timeline of technologies that revolutionized the customer experience over the past 143 years. But, this timeline will likely need an update later this year with the Q4 release of Google Glass. Here’s how Google’s computer glasses work and how companies can be ready for the next big thing that will transform the customer relationship dynamic.
Sales Coaching: Drive Improved Results by Focusing on the Customer
May 6, 2013 by Brian Trentham, Director, Sales Delivery, Revana, a TeleTech Company in Sales and Marketing, Strategy, TeleTech
Sales coaching is gaining a lot of traction among sales leaders and sales teams and for good reasons: as sales teams are forced to accomplish more with fewer resources, forward-thinking sales leaders are looking to provide their sales people with the right tools and information to do their jobs as effectively and efficiently as possible. This includes providing them with the right guidance, including areas for improving sale techniques and successful approaches for engaging with clients and prospects.
10 Big Data Trends to Get Ahead of Now
May 1, 2013 by Mark Grindeland, Chief Marketing Officer at TeleTech in Analytics, Customer Experience, Sales and Marketing, Strategy, Technology, TeleTech
This is the first blog article in a two-part series. To read the second article, go here.
As the world increases its digital footprint, an increasing amount of attention has been turned to Big Data. With the promise of regulating the ocean temperature to improving every aspect of America’s healthcare, Big Data is becoming the panacea for everything from the arts to the sciences.
Big Data’s gilded promises are spurring enterprise investments globally. In fact, according to Gartner, Big Data is expected to drive $32 billion in IT spending this year, and a staggering $232 billion through 2016. In addition, the International Data Corporation (IDC) last year predicted that the Big Data technology and services market is expected to grow from $3.2 billion in 2010 to $16.9 billion in 2015.
As interest in Big Data increases, so do marketers’ challenges. From having the capabilities to apply sophisticated quantitative analysis to their Big Data efforts to centralizing their analyses, many marketers are faced with unfamiliar mandates. To help get marketers on track, I offer 10 Big Data trends and challenges, as well as their accompanying directives or solutions. continue reading
Part Two: 10 Big Data Trends to Get Ahead of Now
May 1, 2013 by Mark Grindeland, Chief Marketing Officer at TeleTech in Sales and Marketing, Strategy, TeleTech
This is the second blog article in a two-part series. To read the first article, go here.
As interest in Big Data increases, so do marketers’ challenges. From having the capabilities to apply sophisticated quantitative analysis to their Big Data efforts to centralizing their analyses, many marketers are faced with unfamiliar mandates. To help get marketers on track, I offer these Big Data trends and challenges, as well as their accompanying directives or solutions.
Experience Matters: How Customer Care Can Evolve to Create Raving Fans
Apr 29, 2013 by Martin DeGhetto, Chief Operating Officer, TeleTech in Customer Experience, Customer Service, Strategy, TeleTechThe customer care organization is no longer an obligatory cost center. It is a valuable customer interaction channel, and progressive companies consider it an investment to drive long-term loyalty. TeleTech COO Martin DeGhetto explains how to balance the expectations of customer care among customers, senior management, and other constituencies.
Milestones in Modern Customer Experience
Apr 29, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Customer Experience, Customer Service, Technology, TeleTechFrom the first telephone to Google Wallet, technology has rapidly transformed the way people interact. This infographic takes a closer look at some of the innovations that have revolutionized the customer experience over the decades.
