In TeleTech’s continuing blog series on technologies that are transforming the customer experience, we explore Near Field Communication technology.
In the wake of Google Glass, 3D printing is another disruptive technology that is transforming the customer experience as we know it. Where is the paradigm shift? With the ability to “print” virtually any object, 3D printing shifts creating and manufacturing capabilities to the customer, potentially diminishing vendor power and decreasing the value of their products. So, what should business leaders do about it? First, understand what 3D printing is, and then keep reading.
Success is important for business results. And in our case, our success is tied directly to our clients’ business outcomes. So, when we succeed in making our clients more profitable, only then have we done our job. We’re honored to serve such customer-centric clients, allowing us to engage with their customers to increase revenue, deepen brand relationships, and improve sales results. Our dedicated team members, innovative technologies, and processes have earned Revana, a TeleTech company, a coveted award. We won the Gold Stevie award as the Sales Outsourcing Provider of the Year for the second year in a row. continue reading
Without customer experience leading the way, executives are missing the big picture when it comes to Big Data.
Terabyte. Petabyte. Exabyte. Zettabyte. Yottabyte. To today’s business leaders these words represent the enormity of data that businesses can use to drive improved economic value. Most people can’t even fathom that much information. But it’s out there, and it’s growing every day. And if you’re in a senior executive position, it’s definitely part of your job to figure out what to do with big data. continue reading
In TeleTech’s blog series on technologies that are transforming the customer experience, we explore wearable computers.
TeleTech released an infographic last week illustrating a timeline of technologies that revolutionized the customer experience over the past 143 years. But, this timeline will likely need an update later this year with the Q4 release of Google Glass. Here’s how Google’s computer glasses work and how companies can be ready for the next big thing that will transform the customer relationship dynamic.
Sales coaching is gaining a lot of traction among sales leaders and sales teams and for good reasons: as sales teams are forced to accomplish more with fewer resources, forward-thinking sales leaders are looking to provide their sales people with the right tools and information to do their jobs as effectively and efficiently as possible. This includes providing them with the right guidance, including areas for improving sale techniques and successful approaches for engaging with clients and prospects.
This is the first blog article in a two-part series. To read the second article, go here.
As the world increases its digital footprint, an increasing amount of attention has been turned to Big Data. With the promise of regulating the ocean temperature to improving every aspect of America’s healthcare, Big Data is becoming the panacea for everything from the arts to the sciences.
Big Data’s gilded promises are spurring enterprise investments globally. In fact, according to Gartner, Big Data is expected to drive $32 billion in IT spending this year, and a staggering $232 billion through 2016. In addition, the International Data Corporation (IDC) last year predicted that the Big Data technology and services market is expected to grow from $3.2 billion in 2010 to $16.9 billion in 2015.
As interest in Big Data increases, so do marketers’ challenges. From having the capabilities to apply sophisticated quantitative analysis to their Big Data efforts to centralizing their analyses, many marketers are faced with unfamiliar mandates. To help get marketers on track, I offer 10 Big Data trends and challenges, as well as their accompanying directives or solutions. continue reading
This is the second blog article in a two-part series. To read the first article, go here.
As interest in Big Data increases, so do marketers’ challenges. From having the capabilities to apply sophisticated quantitative analysis to their Big Data efforts to centralizing their analyses, many marketers are faced with unfamiliar mandates. To help get marketers on track, I offer these Big Data trends and challenges, as well as their accompanying directives or solutions.
The customer care organization is no longer an obligatory cost center. It is a valuable customer interaction channel, and progressive companies consider it an investment to drive long-term loyalty. TeleTech COO Martin DeGhetto explains how to balance the expectations of customer care among customers, senior management, and other constituencies.
From the first telephone to Google Wallet, technology has rapidly transformed the way people interact. This infographic takes a closer look at some of the innovations that have revolutionized the customer experience over the decades.