Blog: Learning and Knowledge
Recent Posts
Why the Employee Matters to Customer Centricity
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Your employees are the brand personified, and it’s critical that they have the skills to embody what you want your brand to represent. Lamont Exeter, Vice President, Learning &...
Consumers Demand Multichannel Interactions: Six Best Practices for Deploying Agile Channeling Platforms
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The explosive growth of smartphones, texting and social media have forever changed the customer service landscape. The messaging, chat, mobile browsing, and app-based capabilities of smartphones...