Technology Client Story

56 companies, 19 countries = Millions in Travel Savings

Millions

of dollars in annual travel savings

Video

conferencing solution keeps employees visually connected across global network

Worldwide

resources, collaborating instantly without travel

Our client is a corporation that spans around the globe, due to that travel expenses were astronomical. They enlisted our help integrating a video conferencing system, so they could all be wherever needed without that added expense.

This client is a global manufacturer of electronics and semiconductors - a corporation comprised of 56 companies that do business in 19 countries. Travel expenses were already astronomical, and rising each quarter. Once the human factor was added – employee downtime during scheduling and travel – the cost to the business was even greater. This multinational company needed a new communications vehicle that would go beyond voice and chat to bring its 119 locations together, maintain ties to customers and media, and simplify training delivery.

Our Technology team designed a custom, state-of-the-art video conferencing system befitting of a world leader in computer hardware. A strong relationship with the client created the foundation for understanding the precise needs and objectives for the solution. More than just the ability to see someone during a conversation, the technology plan would quite literally change the way in which global employees interacted with each other. Better connected employees enable better care and service to customers.

Over a two-year period the solution was designed, implemented, and refined. A powerful set of conferencing capabilities and features were at the core, which included seamless incorporation of scheduling with existing email; also, it provided the ability for ad hoc peer-to-peer video conferencing across the entire global network.

This business has transformed the way it communicates, both internally and externally. The millions of dollars saved in travel - and the resulting increase in productivity - are only part of the equation. Employees are more deeply connected to each other and able to collaborate immediately without the constraints of a “voice and email” approach. Training can be done quickly with less planning. Executives can interact meaningfully without being away for long stretches of time. This way of doing business will be common in the future, but this company is enjoying the benefits, and the cost savings, right now.

 
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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
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