Communications, Media and Technology

Communications, Media and Technology

Customer experience is now the deciding factor

 
 

In an industry that facilitates interactions across every channel, every moment and in every geography, keeping up with customer expectations can be a challenge

 

Businesses in the communications, technology and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that require immediate attention when they are down. How do you provide personalized, 24/7 support for over 110 million customers with extremely high expectations?

We’ve built a set of omnichannel customer service and experience solutions that simplify complexity, drive engagement and reduce costs. Our solutions are based on insight from analytics that determine the “why” behind “what” customers are calling about. We use root cause analysis to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer experience that builds loyalty and profitability.

Our solutions help companies that serve large, complex customer bases manage a complicated array of ever-changing products and services and deliver flawless interactions across every channel.

 
 
 

We deliver Communications, Media and Technology customer experience across three practices:

 
Communications
Communications How are communication leaders able to acquire, retain and grow customer relationships in the competitive marketplace?
Media
Media See how media companies are using customer insight to increase relevance and revenue.
Technology
Technology What does it take to keep customers interested when today's new product quickly becomes yesterday's news?
 
 

Are you ready to Humanify your customer experience?

contact us

 
 

SPOTLIGHT

NEWS & EVENTS
Humanify™ Customer Engagement as a Service Now Available from TeleTech

Personalized, End-to-End Customer Engagement Delivered through Consulting, Technology and Operations - with humanity.Read press release

2017 Overall Best Customer Experience Organization Award Goes to TeleTech

Award Recognizes TeleTech as the Leader in Customer Experience and Engagement in Asia Pacific.Read press release

CONTACT US:

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833
Phone:
+1 800 TELETECH (835 3832)

Outside of the U.S.
+1 303 397 8100

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
+1 800 TELETECH
(835 3832)

Outside of the U.S.
+1 303 397 8100

 
NEWS
NEWS