Communications, Media and Technology

Communications, Media and Technology

Customer experience is now the deciding factor

 
 

Keeping up with customer expectations can be a challenge

 

Businesses in the communications, technology and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that require immediate attention when they are down. How do you provide personalized, 24/7 support for over 110 million customers with extremely high expectations?

We’ve built a set of omnichannel customer service and experience solutions that simplify complexity, drive engagement and reduce costs. Our solutions are based on insight from analytics that determine the “why” behind “what” customers are calling about. We use root cause analysis to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer experience that builds loyalty and profitability.

Our solutions help companies that serve large, complex customer bases manage a complicated array of ever-changing products and services and deliver flawless interactions across every channel.

 
 
 
 
 

Are you ready to Humanify your customer experience?

Contact us

 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
NEWS
NEWS