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Communications, Media and Technology
Customer experience isnow the deciding factor
In an industry that facilitates interactions across every channel, every moment and in every geography, keeping up with customer expectations can be a challenge
Businesses in the communications, technology and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that require immediate attention when they are down. How do you provide personalized, 24/7 support for over 110 million customers with extremely high expectations?
We’ve built a set of omnichannel customer service and experience solutions that simplify complexity, drive engagement and reduce costs. Our solutions are based on insight from analytics that determine the “why” behind “what” customers are calling about. We use root cause analysis to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer experience that builds loyalty and profitability.
Our solutions help companies that serve large, complex customer bases manage a complicated array of ever-changing products and services and deliver flawless interactions across every channel.
We deliver Communications, Media and Technology customer experienceacross three practices:
Communications How are communication leaders able to acquire, retain and grow customer relationships in the competitive marketplace?
Media See how media companies are using customer insight to increase relevance and revenue.
Technology What does it take to keep customers interested when today's new product quickly becomes yesterday's news?