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TeleTech Newsroom

TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.


Recent Press Releases

February 4, 2016 TeleTech Positioned As a Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO for Sixth Consecutive Year

Position Based on TeleTech's Completeness of Vision and Ability to Execute; Comprehensive Managed Services Platform Helps Clients Transform Into Customer Experience Leaders

January 29, 2016 TeleTech Named to Top 100 Companies for Telecommuting Jobs List by FlexJobs

TeleTech Ranked #2 Among the Top 100 Companies Hiring Telecommuters in 2016, Based on Analysis of Over 40,000 Companies and Their Job Posting Activity During Last Year

January 28, 2016 eLoyalty Continues Investment in Cloud With Enhanced Offering

Latest Enhancements to Powerful Contact Center as a Service Solution Pieces Together the Customer Journey and Provides Actionable Insight

January 19, 2016 Customer Feedback in a Flash: Complete the Customer Picture With New Insights

Latest Issue of TeleTech's Customer Strategist Journal Explores Strategies and Best Practices to Leverage Unique Customer Data and Create Customized Experiences

January 14, 2016 Transforming the CX in 2016: Six Technology Innovations to Drive Customer Experience Excellence

Discover Tips for Deepening Customer Engagement and Winning the Hearts of Customers This Year

January 13, 2016 New TeleTech CX Benchmark Report Shows Customers Want Their Issues Solved Fast and Easily

Businesses and Consumers Agree Voice Customer Experience Interactions Still Important and a Channel of Choice; Consumers Rate Companies Low on Channel Integration and Transaction Time

View the Press Release Archives

TeleTech in the News

Ken Tuchman's TeleTech Helps Companies Create Customer-Centric Capabilities And Culture

Ken Tuchman sat down with Forbes to discuss why TeleTech was founded and his own personal story of how he started in business. The feature article chronicles the history of TeleTech through the recent launch of wholly owned subsidiary HumanifyTM and introduction of the e-book, The Technology of Us. 
Read the full article from Forbes here>
   

Why humanity and honesty are vital to customer engagement

Don Peppers, leading marketing and customer strategist shares his views on how automated and digital marketing change the nature of customer value. Read the article here>

3 Ways TeleTech Reveals Its Talent Brand To Applicants

TeleTech was featured on CAREEREALISM, an online career advice magazine, about the ways the company reveals its talent brand to job applicants. In the article, Human Capital SVP Ed Baldwin discusses how TeleTech leverages its corporate culture and values to find the right fit during the recruiting process. Read the full article>

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Resources

TeleTech Overview Brochure

A brand is a collection of customer experiences. We help companies make the most of everyone.
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Company Timeline

We have 30 plus years of innovation in customer engagement. See a timeline of our milestones.
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Awards & Recognition

Recognition from industry trade groups and others for the work that we do.
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TeleTech Foundation

The TeleTech Community Foundation exists to support our employees' desire to make an impact on one of society's most pressing issues – education.
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