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We have a lot going on at TeleTech and we are happy to share the news. If you can’t find what you’re looking for, please contact our media team at media@teletech.com.

Recent Press Releases

September 18, 2014 Best Practices for Crafting a Unified Multichannel Experience

Best Practices for Crafting a Unified Multichannel Experience TeleTech's e-Newsletter Explores Tips for Engaging Customers across Multiple Devices and Channels DENVER, Sept. 18, 2014 /PRNewswire/ -- Consumers are using multiple channels—phone, internet, mobile, social media—to interact with the brands with which they do business....

September 11, 2014 TeleTech's Mark Grindeland Presents at BMA 2014 Global Conference Series

Chief Marketing Officer to Share Framework of How to Build Customer Trust and Loyalty DENVER, Sept. 11, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced that Mark Grindeland, chief marketing officer, will be speaking at...

September 2, 2014 TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi

Significantly enhances TeleTech's global presence, client breadth and ability to positively impact the successful execution of customer engagement strategies DENVER, Sept. 2, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions,...

August 21, 2014 Revolutionizing the Customer Experience with Speech Technology

TeleTech's e-Newsletter Explores How Speech Technology and Its Analytical Processes are Helping Companies Engage Their Customers on a Whole New Level DENVER, Aug. 21, 2014 /PRNewswire/ -- With the emergence of new customer service channels, voice conversations and customer service calls seem like a thing of the past. However, despite the...

August 11, 2014 TeleTech Announces Second Quarter 2014 Financial Results

Second Quarter 2014 Results Revenue was $295.5 Million ($303.2 Million Non-GAAP) Operating Income was $20.7 Million, 7.0 Percent of Revenue (7.7 Percent Non-GAAP) Fully Diluted EPS were 34 Cents (33 Cents Non-GAAP) Signs $110 million in New Business     DENVER, Aug. 11, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (or "...

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TeleTech in the News

DestinationCRM The Need to Provide a Zero-Defect Customer Experience

Read this article about the three key guidelines for offering superior retail service. Written by Ron Wince, President and General Manager of TeleTech Consulting Services.

banking.com Consumer Rule: Responding to the Demand Economy

If your bank can’t respond to the demand economy, you may become extinct.Ron Wince, President and General Manager of TeleTech Consulting Services, explains why. Read the article here.

Media Post Customer Experience, The 'Now' Marketing Tool?

Transforming organizations into experiential, customer-focused entities. That is the topic of this article by Ron Wince, general Manager of TeleTech Consulting Services. Read the article

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