TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.
TeleTech Recognized as a Top Global Provider of Financial Services Technology by IDC Financial Insights
Recent Press Releases
Position Based on TeleTech's Completeness of Vision and Ability to Execute; Comprehensive Managed Services Platform Helps Clients Transform Into Customer Experience Leaders
TeleTech Ranked #2 Among the Top 100 Companies Hiring Telecommuters in 2016, Based on Analysis of Over 40,000 Companies and Their Job Posting Activity During Last Year
Latest Enhancements to Powerful Contact Center as a Service Solution Pieces Together the Customer Journey and Provides Actionable Insight
Latest Issue of TeleTech's Customer Strategist Journal Explores Strategies and Best Practices to Leverage Unique Customer Data and Create Customized Experiences
Discover Tips for Deepening Customer Engagement and Winning the Hearts of Customers This Year
Businesses and Consumers Agree Voice Customer Experience Interactions Still Important and a Channel of Choice; Consumers Rate Companies Low on Channel Integration and Transaction Time
TeleTech in the News
Ken Tuchman sat down with Forbes to discuss why TeleTech was founded and his own personal story of how he started in business. The feature article chronicles the history of TeleTech through the recent launch of wholly owned subsidiary HumanifyTM and introduction of the e-book, The Technology of Us.
Read the full article from Forbes here>
Don Peppers, leading marketing and customer strategist shares his views on how automated and digital marketing change the nature of customer value. Read the article here>
TeleTech was featured on CAREEREALISM, an online career advice magazine, about the ways the company reveals its talent brand to job applicants. In the article, Human Capital SVP Ed Baldwin discusses how TeleTech leverages its corporate culture and values to find the right fit during the recruiting process. Read the full article>