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We have a lot going on at TeleTech and we are happy to share the news. If you can’t find what you’re looking for, please contact our media team at media@teletech.com.

Recent Press Releases

January 16, 2015 CIO Review Selects eLoyalty for 20 Most Promising Contact Center Technology Solution Providers List

DENVER, Jan. 16, 2015 /PRNewswire/ -- eLoyalty, a part of TeleTech's Customer Technology Services division, today announced that CIO Review (www.cioreview.com) has chosen eLoyalty for its 20 Most Promising Contact Center Technology Solution Providers. This recognition is based on evaluation of eLoyalty's capabilities in providing...

January 14, 2015 Leadership Inspires: True Leaders Excel in Unexpected Areas

DENVER, Jan. 14, 2015 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC) – Many business leaders often have an inflated notion of the customer experience their companies deliver. Numerous research studies have found that the majority of business leaders believe their organizations provide superior customer experiences, while just...

January 8, 2015 Tips for Becoming a Digital Idol in the New Year

DENVER, Jan. 8, 2015 /PRNewswire/ -- Customers' digital expectations are on the rise. In the retail industry, customers are increasingly relying on digital channels to interact with brands, evaluate products and make final purchase decisions. Research proves that as much as 84 percent of retail store visitors use digital devices before or...

December 11, 2014 The 2015 Customer Experience Outlook

DENVER, Dec. 11, 2014 -- The new year is rapidly approaching, and customer expectations are continuing to grow at an exponential rate. To keep up, companies are investing in the customer experience now more than ever and looking for ways to use technology to deliver more human experiences. Analysts are predicting that as much as 50 percent of...

December 9, 2014 TeleTech Joint Venture Percepta Expands in China

DENVER, Dec. 9, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced plans to expand in China through Percepta, LLC, a global joint venture with Ford Motor Company. Providing service and support through all stages of the...

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TeleTech in the News

IGNITES Legg Mason gives interview about rogenSi Sales Training

Legg Mason's Head of Global Marketing, Matt Shiffman recently gave an interview at an industry conference about how rogenSi, a TeleTech company,  is helping their global asset management firm achieve double sales in five years.  Download the full transcript here>

CMS Wire From Star Wars to Marketing: Challenges for Technology

CMSWire published a roundup of TeleTech’s e-book, The Technology of Us. The article titled, “From Star Wars to Marketing: Challenges for Technology,” highlights six pieces from the e-book’s contributors including an intro from TeleTech CEO Ken Tuchman. Read the article here>

CIO Review eLoyalty: Furnishing Collaborative, Personalized, and Exceptional Customer Experience

eLoyalty, part of TeleTech’s Customer Technology Services division, was featured in the cover story of the December issue of CIO Review Magazine. In the article, eLoyalty president Steve Pollema discusses the company’s focus on outcomes for clients and the importance of an exceptional customer experience. Read the full article here...

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