Next Gen Analytics for the Contact Center

 

 

Research shows that 62 percent of U.S. consumers have switched brands in the last year due to poor customer service.

 

 

Many of these negative experiences are a result of channel breakdowns, which occur when customer information isn’t effectively transferred within an organization. This breakdown often leads to frustration as customers are forced to input the same information over and over again. The white paper, "Next Gen Analytics for the Contact Center," uncovers six ways that analytics can help contact center leaders create a superior customer experience across various channels. Learn how:

 

Analytics can help create a consistent customer experience across various interaction touchpoints

Poor customer experiences and channel breakdowns can impact churn and revenue

Technology-enabled analytics can help guide organizational decision making

 

Download the White Paper:

Please complete this form

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
NEWS
NEWS