At this very moment, it is happening. Across channels and touchpoints, customers are experiencing your company. Whether interacting on the Web, through a contact center, by way of email or face-to-face, customers are experientially assessing the extent to which your company values their patronage. Those experiences are collectively serving to strengthen relationships—or, if your company is failing to fulfill its brand promise and to delight customers— are instead weakening the bond between your customers and your business.

The Customer Experience Maturity Monitor

At this very moment, it is happening. Across channels and touchpoints, customers are experiencing your company. Whether interacting on the Web, through a contact center, by way of email or face-to-face, customers are experientially assessing the extent to which your company values their patronage. Those experiences are collectively serving to strengthen relationships—or, if your company is failing to fulfill its brand promise and to delight customers— are instead weakening the bond between your customers and your business.

We partnered with SAS and Jubelirer Research to undertake the first in a global series of empirical investigations designed to:

  • Understand the customer experience management philosophy across a broad base of companies;
  • Explore the advantages that accrue to companies with superior customer experience capabilities; and
  • Document the organizational and technological enablers, and inhibitors, to delivering excellent customer experiences.

 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

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dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
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