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Ryan Swanger - Senior Vice President, Customer Technology Services
Articles by this author
Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
July 10, 2014
Many companies struggle to support today’s omnichannel customer. Managing customer interactions across multiple channels continues to be increasingly complex for contact center services and...
Building Dynamic Customer Collaboration Hubs That Fuel Engagement
May 29, 2014
Since customers and companies use many different channels to communicate with each other, it’s often difficult for front-line managers and executives to follow the full thread of customer...
Study: Crafting a Unified Customer Experience Strategy
October 23, 2013
Providing customers with satisfying – and enjoyable – support experiences has never been more important, both in terms of serving customers effectively while differentiating the...