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Niren Sirohi, Vice President of Predictive Analytics, Consulting Services
Articles by this author
Voice of the Customer Data: Who Benefits From Using It and How
April 12, 2016
Customer-centric companies that want to improve their customer experiences are turning to their customers and prospects for answers. They are starting to use voice of the customer (VoC) data in...
The Contact Center of the Future and Its Role Delivering an Outstanding Customer Experience
January 9, 2015
Companies have the opportunity to leverage their contact centers to truly address customer needs – even predict and anticipate them – and those that do will optimize customer experience...
The Two Hottest Buzzwords at Call Center Week: Omnichannel and Analytics
June 20, 2014
Attendees at IQPC’s Call Center Week conference explored a wide range of topics, from cloud contact center platforms to workforce management. But, there were two themes that clearly echoed...