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Welcome to our Thought Leadership library.  We've brought together the best thinking from customer experience gurus and front line practitioners.  Search our journals, articles, research, infographics, videos, case studies, white papers, events and webinars, eNewsletter, and blog for the latest and greatest in the design and delivery of great customer experiences.

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Navigating the Burgeoning Marketing Tech Landscape

White Papers and Articles

This article discusses how mobile can deliver a frictionless customer experience. Here&rsquo...

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Four Keys to Simplistic Technology Design

TeleTech Blog

Leonardo da Vinci once wrote, “Simplicity is the ultimate sophistication.” Such...

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What’s Stopping Retailers from Implementing iBeacon Technology?

TeleTech Blog

Despite lackluster smartwatch sales, Apple’s innovations typically set the precedent...

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Want a Stronger Sales Culture? Tap Into Your Humanity

TeleTech Blog

Since the global financial crisis, sales leaders have had to cope with new industry...

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What Makes a Great Sales Leader?

Webinars

In this webinar, experts from our Leadership and Learning division dissect details of our...

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Three Tips for Driving Business Outcomes with Big Data

TeleTech Blog

Every business leader knows that blasting consumers with generic messages is not an...

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Leading Wellness Brand Gains Flexibility and Expertise with Remote Support Staff

Case Studies

In today’s interconnected and always-on world, consumers demand tools that enable them...

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Financial Services Leader Strengthens Customer Loyalty and Increases Profitability with Multichannel Solution

Case Studies

A Fortune 500 financial services company was not content with simply offering the best...

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Barclaycard takes its sales people from ‘good’ to ‘great’

Case Studies

Barclaycard, part of Barclays Retail and Business Banking, is Europe’s leading issuer...

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