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Welcome to our Thought Leadership library.  We've brought together the best thinking from customer experience gurus and front line practitioners.  Search our journals, articles, research, infographics, videos, case studies, white papers, events and webinars, eNewsletter, and blog for the latest and greatest in the design and delivery of great customer experiences.

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Technology Manufacturer Leverages Customer Experience to Drive Efficiencies

Case Studies

A global telecommunications provider thought that a rigorous new training exam would result...

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Bringing the Amazon Experience to the Financial Ecosystem

TeleTech Blog

Companies everywhere hold up Amazon as the pinnacle of digital strategy. This is largely due...

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Giving IT and Marketing Equal Partner Status

TeleTech Blog

The IT-marketing dynamic serves as a critical one in today’s marketplace. For...

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An Eye on Healthcare’s Loyalty Future

TeleTech Blog

The Congressional Budget Office estimates that 26 million more people will be insured by...

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Four Strategies to Jumpstart Your Employee Engagement Efforts

TeleTech Blog

Employees who are committed to creating value for their employers give these companies a...

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Tackling the Employee Engagement Challenge

Infographics

Building and retaining a team of dedicated employees is a critical challenge for companies...

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Seven Mistakes that Undermine Employee Engagement Strategies

eNewsletter

This article originally appeared in the May 2015 edition of Dialogue, our monthly e...

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Ten Best Practices for Digital Marketing Nirvana

TeleTech Blog

Your customers are using an assortment of digital channels, including the web, mobile, and...

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Cold Calls Dwindle as Insurance Agents Warm Up to Digital Marketing

TeleTech Blog

Many personal and commercial banking professionals operate under the ‘spend money to...

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