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Welcome to our Thought Leadership library.  We've brought together the best thinking from custom experience gurus and front line practitioners.  Search our journals, articles, research, infographics, videos, case studies, white papers, events and webinars, eNewsletter, and blog for the latest and greatest in the design and delivery of great customer experiences.

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Banking's Most Important Currency: Customer Trust

Webinars

Banking's Most Important Currency: Customer Trust Disruption is causing chaos in the...

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The Top Five Benefits of Recruitment Process Outsourcing in Financial Services

White Papers

In this white paper, learn about the top five benefits for using RPO in financial services....

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Choosing the Right Technologies to Guide the Telecom Customer Experience

TeleTech Blog

As telecommunications companies continue to battle for customer loyalty, the key...

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A Framework for Influencing Customer Experience

TeleTech Blog

Customers today interact with businesses in many different ways, leading to numerous touch...

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Ten Things to Ask Yourself About Healthcare Patient Experience Technology

TeleTech Blog

Healthcare is a deeply personal experience between patients, physicians, pharmacists, and...

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Offer Optimization Boosts Credit Card Rewards Program Results

Case Studies

One of our clients launched a co-branded rewards credit card with a national bank, resulting...

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How to Build a Better Boat: Steering Your Vessel Toward Service Innovation

White Papers

The white paper, “How to Build a Better Boat: Steering Your Vessel toward Service...

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Three Reasons to Embrace the Cloud

TeleTech Blog

The cloud landscape, including public clouds and SaaS platforms, is rapidly growing....

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Measuring the ROI of Customer Experience

Customer Strategist Journal

Many business leaders believe there’s a correlation between providing customers with...

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