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Welcome to our Thought Leadership library.  We've brought together the best thinking from customer experience gurus and front line practitioners.  Search our journals, articles, research, infographics, videos, case studies, white papers, events and webinars, eNewsletter, and blog for the latest and greatest in the design and delivery of great customer experiences.

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In the Wake of Merger Mania, What's Next for Health Insurance Customers?

TeleTech Blog

July saw upheaval in the health insurance industry. The second and third largest providers...

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Passport for an Improved Customer Experience Journey

TeleTech Blog

Thanks to the explosion of digital touchpoints available to them, the customer’s...

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Placing Customer Centricity at the Heart of Healthcare

White Papers and Articles

Car shoppers no longer wander from dealership to dealership comparing makes, models and...

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Are You Meeting Your Customers’ Mobile Expectations?

Infographics

TeleTech surveyed more than 400 U.S. adults to gain insights on the mobile customer...

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Three Ways to Make the Most of Your CRM Data

TeleTech Blog

CRM data—nearly every company has it, but many struggle to effectively leverage it. As...

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Gartner CIO Symposium/ITxpo, Orlando, FL - October 4-8

Event

The World's Most Important Gathering of CIOs and Senior IT Executives A digital wave is...

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Three Tips for Delivering on Customers’ Mobile Expectations

TeleTech Blog

Consumers are tethered to their mobile devices. Nearly a third of all Americans admit they...

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The Power to Change Your Business is in Your Hands... and Your Customers'

eBooks and Apps

In this eBook, you will find the latest research and best practices to help you close the...

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When Starting from Scratch Isn’t an Option: Five Tips for Transitioning Customer Service Chat to Sales Chat

TeleTech Blog

When researching products, customers use a wide range of digital touchpoints before making a...

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