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Welcome to our Thought Leadership library.  We've brought together the best thinking from customer experience gurus and front line practitioners.  Search our journals, articles, research, infographics, videos, case studies, white papers, events and webinars, eNewsletter, and blog for the latest and greatest in the design and delivery of great customer experiences.

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Telecom Doubles Conversions With Digital Sales Strategy

Case Studies

The digitization of telecommunications is underway. Traditional operators must navigate this...

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Leading Telecom Provider Scales for Continuous Innovation

Case Studies

The telecom leader first approached us to gain insight into how it could improve upon its...

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Connecting the Dots on Customer Engagement

TeleTech Blog

In 2014, eMarketer reported that just 8 percent of major retailers offered a fully...

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The Next Hurdle in Seamless Shopping

Infographics

“Omnichannel retail” is finally becoming more than a buzzword. Retailers are...

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Merging of the Minds: Don’t Let Customers Suffer During Telecom Consolidation

TeleTech Blog

Mergers and acquisitions have become commonplace throughout the telecommunications space. In...

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Driving Into a (Possibly) Driverless Future

TeleTech Blog

Imagine a future where you can summon a driverless car through an app to whisk you to your...

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TeleTech Research Shines Light on Gaps Between Consumers and Brands

TeleTech Blog

Are businesses focusing on experience areas that really matter to customers? That’s...

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Customer Insights Begin With Enabling Customer Data

Infographics

Customers share tons of information about themselves— both intentionally and...

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6 SEO Predictions to Plan for in 2016

eBooks and Apps

Research shows that just 2 percent of businesses are “very satisfied” with their...

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