Learning Innovation

By redesigning the approach to training new hires, TeleTech helped a major big box retailer increase customer satisfaction scores by over 17 percent during the busy holiday shopping season while reducing training costs by more than 41 percent during that same period. Using innovative eLearning solutions, role plays, and unique software simulations, learners graduated from training more quickly and with improved customer service metrics...

A global technology company reached out to TeleTech to help develop a repeatable process to deploy learning content for new product releases. At the time, the client did not have an internal training infrastructure and its knowledge transfer was being conducted through PowerPoint presentations...

With TeleTech's Learning Innovation, a large healthcare insurance company developed an effective coaching program for team leaders and increased customer satisfaction scores by 34 percent.

A global financial services leader placed a large emphasis on customer satisfaction (CSAT) on
each of their programs around the globe. A survey was regularly sent to customers via e-mail
providing the opportunity to rate their account executive...

A large global technology hardware manufacturer experienced an increase in travel and
expenditure costs associated with new product training delivery in Europe and Asia-Pacific. In
addition, there was a limited pool of local resources to teach these product training sessions...

In today's consumer-driven marketplace, where wiki-forums and social networks influence brand
loyalty, customer spending, and technical issue resolution, your customers have the potential to
be your biggest product or service advocates. TeleTech recognizes this and has revolutionized
its eLearning strategy as a means to simultaneously train customer service employees as well as
customers themselves...

Our Leadership Learning product includes a variety of practical methodologies and techniques to
ensure continuous learning. It has a blend of asynchronous e-learning courses, interactive class
room sessions, and social-enabled mentoring; all managed by a robust learning management
system (LMS)...

Mobile devices are universal and will drive the future for learning. TeleTech's Mobile Learning
product intertwines mobile push technology with learner desired information and content via
creative, non-linear interactions...

By utilizing TeleTech GigaPOP® infrastructure, learners from anywhere in the world perform live call simulations with their peers, trainers, team leaders, and the client management team. The call simulations are captured using TeleTech's eyeQ360™, an audio and video recording system, and scored by quality specialists...

Through TeleTech's enterprise platform, we offer a robust Social Learning
product that empowers learners to collaborate with their peers, trainers, and other stakeholders,
all throughout the project life cycle....

Learning through our high definition video infrastructure is conducted as if learners are together in a single, intimate classroom. This not only dramatically reduces training costs but increases trainer utilization. TeleTech delivers learning solutions via high definition video across the world for leadership, product, and process training modules...