Overview

Clients may know their business, but TeleTech knows their customers.

The global marketplace is crowded and customers have a choice, often several choices. So, what draws customers to one product over another? Their emotions, their personal connections, their experiences.

Today's customers demand more than just exceptional products, they want exceptional experiences. TeleTech delivers data-driven, technology-based solutions to effectively acquire, serve and retain an increasingly mobile, social and demanding customer base. TeleTech helps businesses provide a world-class customer experience. So, businesses can get back to business.

Design: Professional Services

Customer Strategy and Data Analytics

Measure the quality of your customer experience and better understand customer behaviors, preferences, and economic value in order to design a research-based customer experience improvement strategy. TeleTech's proprietary data-driven methodology and analytic models provide the insight companies need to build a roadmap for customer centricity and chart a profitable course to growth.

Enable: Technology Innovation

Multichannel Service Technologies

Provide exceptional service when and where customers demand it. Whether it is for voice, chat, mobile, online, or social channels, TeleTech's cloud, on-premise, and hybrid technology offerings enable companies to communicate with their customers and deliver seamless, effortless experiences anytime, anywhere, and across any device.

Manage: Customer Innovation

Experience Delivery and Management

Deliver differentiated service interactions that build the highest levels of satisfaction and loyalty. TeleTech unites the best in multichannel technology with the best in people. For 30 years, our highly automated, technology-enabled platform has been field-tested and perfected to optimize the process of hiring, training, and motivating a highly skilled and engaged organization of front-line associates.

Grow: Revenue Generation

Customer Revenue Stimulation

Generate what every CEO needs in today's market -- more revenue. The adaptive Engagement Engine™ leverages customer insight to create more timely, targeted, and relevant communications. Predictive analytics, behavior tracking, and marketing automation tools help companies adapt to changing customer needs and effectively market personalized offers that ignite sales.

Learning Innovation

We understand that any organization's most important asset is its people.

Enterprise Innovation

We drastically improve efficiencies by integrating our proven expertise in hosted cloud-based technologies with our global resources to enhance our clients' back-office business processes.

NPS® Innovation

Companies everywhere are turning to Net Promoter® methodology to guide their customer loyalty initiatives and to design voice of the customer strategies. TeleTech has entered into an exclusive relationship with Satmetrix®, the co-developer of the Net Promoter ScoreTM (NPS®) to offer solutions that help companies turn these strategies into action.