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Customer Strategist Journal
From Vendor to Lifestyle Provider: The Growth of Partnership Marketing
Retail and eCommerce
Changing the Conversation at Kraft Foods
Media
Get Social or Get Out of the Way
Technology
Intel's Digital Growing Pains
Conquering the Multichannel Conundrum
Retail Banking
Multichannel Strategy for the Financial Services Industry
Breaking the Vicious Cycle
Creating Maximum Customer Value Across Channels
Apple Excels at Delivering a Crisp Multichannel Customer Experience
Providers
Five Customer-Centric Challenges for Health Insurers
Insurance
Healthcare’s Love-Hate Customer-Insurer Relationship
Get in Touch With Your Customers' Emotions
Payers
Do You Trust the U.S. Healthcare System?
A Passionate Approach to Customer Advocacy
The Gartner & 1to1 CRM Excellence Awards
Invest in a Multichannel Customer Experience, or Go Bust