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Customer Strategist Journal
Retail and eCommerce
Changing the Conversation at Kraft Foods
Media
Get Social or Get Out of the Way
Technology
Intel's Digital Growing Pains
Conquering the Multichannel Conundrum
Retail Banking
Multichannel Strategy for the Financial Services Industry
From Vendor to Lifestyle Provider: The Growth of Partnership Marketing
Insurance
A Passionate Approach to Customer Advocacy
The Gartner & 1to1 CRM Excellence Awards
Invest in a Multichannel Customer Experience, or Go Bust
Communication
Multichannel Excellence Enables Customer Advocacy for Telecoms
Life Sciences
Building Blocks of a Multichannel Customer Strategy
Breaking the Vicious Cycle
Creating Maximum Customer Value Across Channels
Apple Excels at Delivering a Crisp Multichannel Customer Experience
Providers
Five Customer-Centric Challenges for Health Insurers
Healthcare’s Love-Hate Customer-Insurer Relationship