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Customer Strategist Journal
Media
Telus Dials Up Its Customer Service by Going Social
Technology
Dell's Commanding Social Presence
Motorola Harnesses New Media to Rebrand a History-Rich Company
Taking the Leap From Social Media to Social Engagement
Applying Customer Analytics for Business Success
Government and Public Sector
The Best Customer “Data” Is Feedback
How Smart Is Your Business?
Customer Experience Management Strategy and Best Practices
Empowering Customers to Become Evangelists
The C-Level Executive’s Greatest Asset: Information
Multichannel 101
Payers
Creating a Data-Driven Loyalty Strategy
Get Better Insight Faster
Rightsizing Bank Staff Leads to Customer-Centric Growth
A Segmentation Framework That Works
“Big Data” and Evidence-Based Management