This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Customer Strategist Journal
Payers
Compassion bots: The softer side of AI for AEP
Gaming
Ally Financial supports the creator economy through esports and gaming
Providers
AI can help lift the patient experience but the real Rx is low-tech: Listen
Tuchman: New world of constant transformation is here
For AI to succeed, keep humans in the loop
Want to retain associates? Give them more control over their schedules
Travel and Hospitality
Navigate travel’s peak season by focusing on CX
How are brands using AI to improve customer experience?
Tips and Takeaways
5 CX building blocks for successful AI
Blog
Tech support alone isn’t enough (you need great CX, too)
Infographic
Power up tech support with a CX partner
Optimize customer experience with a tech support partner
Am I ready to outsource? 4 signs it’s time
You’ve got AI questions? We’ve got CX answers
Client Story
Retail Banking
Fortune 100 firm adopts culture of compliance with customer support ramp-up
High Tech
Want to improve Gen Z player experience? Meet gamers where they are