Why Contact Centers Are Essential in a Digital-First World

 

 

There’s no substitution for highly skilled and well-trained associates

 

 

Many customers prefer to find answers to their questions themselves – whether its online or through a mobile app. But, for more complex issues, chances are they’ll opt to call your contact center. And when they do, they’ll expect your associates to be able to solve their problem quickly and effectively.

In this white paper, learn how arming your associates with the right training tools can help your brand turn every incoming call into a great customer experience.

Discover:

 

How EnergyAustralia’s streamlined training process led to a 32-point increase in NPS

Which strategies promote associate productivity and satisfaction

How to leverage cross-sell and up-sell opportunities that benefit the customer

 

Get the white paper:

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SPOTLIGHT

NEWS & EVENTS
Humanify™ Customer Engagement as a Service Now Available from TeleTech

Personalized, End-to-End Customer Engagement Delivered through Consulting, Technology and Operations - with humanity.Read press release

2017 Overall Best Customer Experience Organization Award Goes to TeleTech

Award Recognizes TeleTech as the Leader in Customer Experience and Engagement in Asia Pacific.Read press release

CONTACT US:

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833
Phone:
+1 800 TELETECH (835 3832)

Outside of the U.S.
+1 303 397 8100

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
+1 800 TELETECH
(835 3832)

Outside of the U.S.
+1 303 397 8100

 
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