7 Ways to Improve Travel Experiences Through Empathy

 

 

A great travel experience starts with empowered employees.

 

 

Overbooked hotels, flight cancellations, and missed connections are stressful situations that we can all relate to. We also know that nothing can aggravate one of these situations quite like an indifferent employee. Unfortunately for brands, the combination can easily result in the loss of a customer – for life.

In this white paper, learn how coaching your employees on emotional intelligence can help diffuse stressful travel situations, and turn even your most disgruntled customers into life-long advocates.

Discover:

 

7 ways to improve front-line empathy

The financial benefits of focusing on emotional intelligence

A look at the brands that have built empathy into their corporate cultures

 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India
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