The Top 5 Customer Experience Challenges and How to Fix Them



Improving the customer experience is a key objective for many organizations.



But, the expectations of customers in this ever-evolving multichannel world are shifting. As a result, companies are finding themselves ill equipped to operate in a multi-screen world. In the webinar, “The Top 5 Customer Experience Challenges and How to Fix Them,” Brian Solis, Principal Analyst, Altimeter Group, and Sean Carithers, VP Customer Solutions, TeleTech, discuss the top five challenges and solutions surrounding an integrated experience. Discover:


How to fix the broken processes that are preventing customers from having seamless, personalized interactions with their brands

The strategies and technologies that can help brands enable a seamless customer experience

How addressing these challenges can lead to customer retention, positive growth, and a healthy bottom line


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TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


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