The Top 5 Customer Experience Challenges and How to Fix Them
Improving the customer experience is a key objective for many organizations.
But, the expectations of customers in this ever-evolving multichannel world are shifting. As a result, companies are finding themselves ill equipped to operate in a multi-screen world. In the webinar, “The Top 5 Customer Experience Challenges and How to Fix Them,” Brian Solis, Principal Analyst, Altimeter Group, and Sean Carithers, VP Customer Solutions, TeleTech, discuss the top five challenges and solutions surrounding an integrated experience. Discover:
How to fix the broken processes that are preventing customers from having seamless, personalized interactions with their brands
The strategies and technologies that can help brands enable a seamless customer experience
How addressing these challenges can lead to customer retention, positive growth, and a healthy bottom line
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