Rein in the Measurable Benefits of Cloud Technology

Research shows that companies operating their contact centers in the cloud spend 27 percent less on their annual contact center costs. In the webinar, Rein in the Measurable Benefits of Cloud Technology, Andy Bird, executive director, product management and development at eLoyalty, a TeleTech Company, and Tina Valdez, strategic product specialist at Cisco, discuss the operational, functional, and financial benefits associated with the adoption of cloud contact center technology. You will learn:

  • The tangible benefits that can be achieved through more accurate call routing, which ultimately reduces costs and complexity while resulting in a superior customer experience
  • The less complicated implementation process associated with cloud technology that can be associated with a lower implementation cost
  • The multiple benefits related to shifting to a Voice over IP network, including the ability to operate separate networks during peak periods of call volume