Rein in the Measurable Benefits of Cloud Technology

Research shows that companies operating their contact centers in the cloud spend 27 percent less on their annual contact center costs. In the webinar, Rein in the Measurable Benefits of Cloud Technology, Andy Bird, executive director, product management and development at eLoyalty, a TeleTech Company, and Tina Valdez, strategic product specialist at Cisco, discuss the operational, functional, and financial benefits associated with the adoption of cloud contact center technology. You will learn:

  • The tangible benefits that can be achieved through more accurate call routing, which ultimately reduces costs and complexity while resulting in a superior customer experience
  • The less complicated implementation process associated with cloud technology that can be associated with a lower implementation cost
  • The multiple benefits related to shifting to a Voice over IP network, including the ability to operate separate networks during peak periods of call volume

 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
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