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The Future of Customer Experience
Be a fly on the wall.
Register for this on-demand video chat to be a fly on the wall of a conversation among some of themost prominent CX experts as they discuss topics including:
- Small E and Big E experiences
- Customer relationships in the age of technology
- How much do customers really want simplicity?
- Are changing customer demands too much for companies to handle?
- Fallibility and humanity on the rise
We've assembled leading customer experience experts for a video chat to discuss the future of customer experience.
Each brings a different perspective on the topic. From automation and simplicity to co-creationand distinctive personalization, they share their visions of the connected future.
Don Peppers Founding partner of Peppers & Rogers Group and co-author of the One to One Future
Joe Pine Co-author of the
Olaf Hermans, Ph.D. Cognitive psychologist and artificial intelligence researcher