TIPS & TAKEAWAYS

4 ways to humanize collections efforts without sacrificing results

Easy, empathetic experiences benefit customers and your company

Several factors are converging to push more households into financial hardship, posing a significant threat not only to consumers but also to companies trying to collect on delinquent payments.

To be successful, today’s debt collection efforts need to be more personalized and empathetic than in the past – but they still need to be efficient, since collections have serious bottom-line impacts on brands.

In this Tips & Takeaways, learn:

• How to balance automation and humans to deliver a seamless experience
• The importance of infusing support with empathy
• How to empower associates to grow collections revenue