TIPS & TAKEAWAYS
4 ways to humanize B2B collections efforts
Easy, empathetic interactions help customers without sacrificing results
Debt repayment typically isn’t at the top of business’ to-do lists, which can make B2B collections a slow and arduous process. But it doesn’t have to be.
The collections process can have significant bottom-line impacts on your company’s revenue, so it’s important to do it well. With the right motions, people, and tools, you can collect more debts faster.
In this Tips & Takeaways, learn:
- How to ensure you’re reaching the right people
- Which self-service tools can help speed up collections
- How to make sure your associates have the skills and empathy they need to succeed