- What We Do
- Our People
- Case Studies
Customer Centricity Changes Over Time
Beyond talking points and lip service, what is the true state of customer centricity?
Peppers & Rogers Group, a part of our consulting division, and Janet LeBlanc + Associates surveyed 209 senior leaders across industries to gauge progress across five pillars of customer centricity. Results were then compared to similar surveys conducted in 2012 and 2014.