The TeleTech 2015 Customer Experience Benchmark Research Report

 

 

Do customers and businesses have the same priorities when it comes to customer experience?

 

 

Findings from The 2015 TeleTech Customer Experience Benchmark Report reveal that while in some cases both groups are on the same page, in others, they are miles apart.

Take mobile for example. Our research shows that businesses are making investments to improve the mobile customer experience, yet customers would rather businesses initially focus on the basics, like first call resolution. If businesses want to realize all the benefits associated with an exceptional customer experience, they need to start by considering their customers’ current expectations.

In this eBook, learn what businesses can do to more effectively align their investments with customer priorities and preferences, including:

 

Taking the time to understand customer channel preferences

Paying attention to how customer expectations vary by industry

Treating customers as the unique individuals they are

 

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SPOTLIGHT

NEWS & EVENTS
Humanify™ Customer Engagement as a Service Now Available from TeleTech

Personalized, End-to-End Customer Engagement Delivered through Consulting, Technology and Operations - with humanity.Read press release

2017 Overall Best Customer Experience Organization Award Goes to TeleTech

Award Recognizes TeleTech as the Leader in Customer Experience and Engagement in Asia Pacific.Read press release

CONTACT US:

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833
Phone:
+1 800 TELETECH (835 3832)

Outside of the U.S.
+1 303 397 8100

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
+1 800 TELETECH
(835 3832)

Outside of the U.S.
+1 303 397 8100

 
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