Six Lies About the Retail Banking Customer Experience Debunked!

In the retail banking world, free checking and low interest rates no longer qualify as a competitive advantage. To successfully compete in the face of new tools and technologies, banks need to focus on making every customer interaction a great one. The problem is, in many cases, doing so requires banks to overcome some common misconceptions.

In this eBook, discover six lies banking leaders think are true and how they compare to today’s reality. The lies include:

It’s different – we’re a bank.

Mobile is just an extension of our website.

Customers leave because of better fees and rates.

This data only applies to millennials.

That’s not my department.

This is for the next person to solve.

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
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