2017

Holiday Retail Survival Guide

 

 

eBook

 

What retailers need to know about the modern shopper

Holiday shopping is in transition. Black Friday and Cyber Monday have merged into a months-long marathon of deals. It’s an exhausting run up the end of the year that seems to start earlier each year. Fear not, retailers. Here is a survival guide with tips on how to think differently, engage shoppers, and outlast competitors in all channels.

Discover:

  • Why multichannel customers spend more
  • How webrooming is overtaking showrooming
  • How to successfully hire and engage a remote team of employees
  • Why real-time information is a must

DOWNLOAD

 

 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
NEWS
NEWS