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Customer Strategist Journal
The Promising Digital Future of Lead Generation and Search
Measure the Value of Customer Experience Improvements in Five Steps
Four Ways to Speak the CFO’s Language
Secure the Building Blocks of Exceptional Customer Experience
A Realistic Vision of the Customer Future
Technology
Dell's Future=Fewer Products, More Support
Provocative Customer Experience Predictions for 2020
Communication
Mobile Data Dominates Wireless Strategy
Retail and eCommerce
Trend in Focus: Culture First
Build-a-Bear Builds a Brand Around the Customer Experience
Media
Shazam's Experience Is Music to Customers' Ears
Retail Banking
Customer Centricity Accelerates Among Global Banks
Retail Banking Reality
Automotive
Hyundai Makes Smart Cars Smarter
Merging Cultures Brings out the Best for Barclays Customers
Trend in Focus: Land of Economic Opportunity