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Customer Strategist Journal
Retail and eCommerce
The Economics Behind Employee Happiness
Payers
Consumerism Grows in Health Insurance
Generation Y Reshapes the Retail Landscape
Chegg Taps Into the Minds of Young Consumers
Customer Strategist Journal Print Edition
Technology
Understanding the Intersection of Humanity and Technology
Enabling memorable experiences
The Future of Work
Retail Banking
What “Technology Gets Personal” Means to Winners
SMAC Dab in the Middle of Customers: A New CIO Agenda
Banking Channels: No “Alternatives” Anymore
Automotive
Innovation Drives Customer Experiences
Technology’s Future: Simple + Personal
Communication
Three Types of Advanced Analytics for Operators
Technology’s Transformational Impact on the Healthcare Experience
Travel and Hospitality
Cirque du Soleil Balances the Art and Science of Creativity