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Customer Strategist Journal
Retail and eCommerce
NRF 2024: For retailers, AI moves from hype to the real world
Improve service interactions and drive revenue with sales innovation
A fast-evolving CX landscape reveals opportunities and challenges for brands
A scary CX trend: Employee compassion fatigue and burnout
Where do humans fit in AI’s long tail?
Will generative AI solve the CX industry’s omnichannel problem?
Customer experience is more than meets the AI
Providers
Folx Health Q&A: Care designed for a marginalized community
Retail Banking
Peace of mind and banking are not mutually exclusive
Is your contact center truly ready for AI?
Payers
Compassion bots: The softer side of AI for AEP
Gaming
Ally Financial supports the creator economy through esports and gaming
AI can help lift the patient experience but the real Rx is low-tech: Listen
Tuchman: New world of constant transformation is here
For AI to succeed, keep humans in the loop
Want to retain associates? Give them more control over their schedules