EBOOK

To Bot or Not to Bot

 
 

How to balance human interaction with automation as AI takes hold in business

By 2020, a customer will manage 85% of their relationship with an enterprise without interacting with a human1. As new AI technologies – messaging apps, bots, and the like – continue to enter the customer experience space, that percentage will only rise.

But, just because you can automate something, doesn’t mean you necessarily should. There’s still a lot to be said for the empathy and authentic conversations that come with human-to-human interactions.

This eBook offers insight into how to strike a balance between automation and human interactions in the customer experience ecosystem.

Discover:

  • Which interactions are best suited for automation, and which require a human touch
  • How automation can exceed customer expectations while reducing costs
  • What you can do to integrate automation into your business

1Gartner

 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

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For more information about TeleTech services and solutions
dial +1.877.206.8119

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