Humanify® Technology Platforms
Humanify Portal
Contact center administrative and management tools from a
single interface to increases the flexibility of the Cisco® platform
The center of your contact center management
Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.
Customizable interface for easy administration of contact center interactions, employees and productivity
The portal launchpad provides a user-friendly platform for a dynamic set of management and custom links for quick access to TTEC developed applications, third-party applications and the internal/external tools most commonly used by supervisors and associates. Humanify Portal also allows real-time adjustments for proactive operational efficiency while minimizing launch and ramp-up times, to improve contact center efficiency and platform flexibility.
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Benefits at a Glance
- Increases the flexibility of the Cisco® platform
- Enables quick and straightforward access to tools from a single interface
- Makes it easy to manage contact center interactions, employees, and productivity without being a UCCE certified engineer
- Allows real-time adjustments for proactive operational efficiency
- Controls access right assignments for additional security
- Provides a dynamic set of customizable links for easy access to TTEC applications, third-party applications and other internal and external tools
- Minimizes launch and ramp-up times with web-based and access-driven interfaces
Humanify Portal provides easy access to your contact center administrative and management tools from a single interface
Contact center system management
at your fingertips
Users
Allows supervisors without advanced IT expertise to perform user management tasks in the system
Skills
Allows changes to associate responsibilities in real-time for precision queuing
Scheduled Skilling
Allows scheduling of recurring skill group changes
Associate Teams
Enables creation and updates of associate teams quickly and easily
Reasons
Offers efficient reason code administration
Interaction Manager
Drag and drop call flow manager
Audio Manager
Enables a quick way to upload and activate new audio files to change existing IVR or queue prompts
Campaigns
Provides quick access to outbound dialer management
Routing controls
Enables real-time routing controls and adjustments
Phones
Create, update, delete and manage associate and UC phones
Security
Allows supervisors to view and assign access rights, collections and roles to associates for better control
Dashboard
Interactive dashboard that allows supervisors a quick, easy view into their contact centers
Administration
Permits easy handling of settings and bulk user creation
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