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Test Drive a Race Car... and eLoyalty Enterprise-Class Solutions at Enterprise Connect
eLoyalty's newest offerings for the mid-size business, Experience and Experience+, will be the star attractions. Leveraging over 25-years of expertise in designing, implementing and servicing enterprise-scale customer experience solutions with the Cisco® Hosted Collaboration Solution (HCS) and traditional premises-based platforms, this stability and expertise have been bundled into solutions ideal for companies with 75 to 400 customer contact representatives.
With features including email, chat, optional SMS, icPortal®/icPortal Mobile, IVR, CRM integrations, 24x7x365 support, high availability, disaster recovery, and enterprise-class security, the scalable eLoyalty Experience and Experience+ offers transform the aspirational into the operational for the mid-sized business contact center.
In addition, eLoyalty will feature demonstrations of CX offerings, including its Workforce Optimization (WFO), Customer Relationship Management (CRM) and Managed Services (MS) solutions.
"We'll have test drives of all sorts in place for conference attendees," said Steve Pollema, President, eLoyalty/TeleTech Technology. "In addition to demonstrations of our exciting enterprise-class solutions now available for mid-sized businesses, we will also have a racing simulator, allowing booth visitors to test their driving skills and contend for daily leaderboard prizes!"
For more information, please visit the TeleTech Technology Enterprise Connect microsite to learn about how you can fast-track your customer experience, and why TeleTech Technology and eLoyalty are your tickets to ride to the next level of customer experience.
ABOUT ENTERPRISE CONNECT
For more than 26 years, Enterprise Connect has been the leading conference and exhibition for enterprise IP Telephony,
Enterprise Connect is organized by