Small- and Medium-Sized Businesses

We’re here to help your new ideas take off

 
 

The next big thing will come from a small- or medium-sized business

 

Many large companies are on the lookout for innovative ways to better reach and serve their small and medium business (SMB) clients. After all, SMBs share the same aspirations of larger companies – acquire customers, keep them happy, increase ROI – but they don’t have the same budget. Through a combination of data analytics, digital marketing, and consulting services, we help large companies acquire and arm their SMB clients with the tools they need to engage their customers and achieve bottom line growth. In turn, our larger clients gain a new and consistent stream of revenue from their SMB customers.

Our solutions help clients reach SMBs:

  • Our predictive modeling helps companies understand the SMB market and prioritize opportunities
  • Our Digital Demand Generation and Lead Nurturing programs, help connect our clients with the right SMB customers
  • Our integrated sales and marketing platform helps clients run personalized and profitable online marketing campaigns targeted at SMB

Our SMB Integrated Sales and Marketing Solutions help clients:

  • Augment their sales force to boost customer base, retain existing customers and increase revenue
  • Assemble an inside sales and service team targeted at SMB companies
  • Design a new customer on-boarding program
  • Focus on up-selling and cross-selling to existing customers with more relevant, personalized offers and customizable, multi-touch email campaigns

Our SMB Market Penetration Strategies help clients:

  • Build a segment-based acquisition program for small- and medium-sized businesses that includes personalized education and onboarding support
  • Decide which products are most relevant to attract more customers
  • Overcome lack of resources and infrastructure to reach an underserved SMB market effectively and efficiently with human capital and technology solutions
  • Support field sales teams in executing outreach programs targeting large-account prospects, current customers and specific customer segments
 
 

Are you ready to Humanify your customer experience?

Contact us

 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
NEWS
NEWS