Government Technology Services
Our suite of Technology solutions reduces operating costs while tying multiple channels together to form a holistic experience that today’s citizens expect. Whether choosing cloud, on-premise or hybrid platform, and/or incorporating Salesforce.com®, we deploy the best in technology design and integration.
Is your organization struggling to respond quickly and effectively to the needs of citizens? Our Hosted IT solutions can help. Our experts begin by working to identify each unique pain point, and then chart a technology roadmap for citizen experience excellence – both in the cloud and on premise. We then enlist the expertise of our business and technical analysts to design personalized solutions that assist our government clients achieve faster and smarter service interactions that are also more secure and agile.
Each solution – spanning from traditional voice to mobile and email – can be scaled from 50 seats to 50,000 seats, depending on each government organization’s unique needs. In addition, our solutions enable our clients to rapidly deploy state of the art technology without fixed assets, supporting the Federal Data Center Consolidation Initiative, while avoiding implementation risks such as project delays, cost overruns or market change.
Once your system is in place, our Systems Integration team ensures that citizens are experiencing consistent service across an omnichannel platform, while maximizing associate productivity. Our solution blends cloud technology with our contact center expertise to deliver a solution that reduces cost and increases citizen satisfaction across every channel.
Featured Case Study
Three months: One shiny new CRM
Our partner, a large U.S. government agency, enlisted us to build a superior, modern FEDRAMP-certified CRM solution from scratch that capitalizes on current communications and reporting technologies. The result?
- Modern, fully integrated CRM solution in 90 days
- Crisis response decreased from 2-4 weeks to 48 hours
- Robust reporting, richer data, and reduced costs
- No data lost, no negative service impacts at launch