Healthcare around the globe is rapidly changing. New technologies and treatments identify and combat diseases faster, yet the complexity of navigating doctors, hospitals, nurses, pharmacists, caregivers and insurers often makes the customer experience a negative one. We work with healthcare leaders to improve both health and financial outcomes by focusing on the quality of the customer experience. Our integrated approach combines strategy, analytics, technology, process and operations and enables clients to care for more people, with better results, at a lower cost. Our practices serve Payers, Providers and Life Sciences leaders.
TeleTech is transforming the payer industry to become a member-centric driven health plan.
TeleTech is engaging providers to help them become better ACOs and manage patient populations more effectively.
Featured Healthcare Case Study
Turning a Number into a Name
One U.S. health plan knew that a fundamental shift in its culture, operations and interactions was required to navigate the new healthcare landscape. It wanted to tap into what previously had been an under-utilized resource: the member experience.
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RELATED THOUGHT LEADERSHIP
There are no outliers in #healthcare...only real people http://t.co/6xLV4b3nsB << Median statistics only tell part of the story
Sharp HealthCare Leaves Pioneer ACO Program http://t.co/2BTQrUuB9N
AMA resource can help develop your practice's policies/procedures manual, or improve your current manual. http://t.co/CntMOnsVpr
Leaders who opted out of Medicaid expansion are falling back on an old ploy http://t.co/PMe0NL8NHA
Community engagement is a component of healthcare that smaller organizations tend to excel at http://t.co/XaAJM9jDOd
Community engagement is a critical component to patient-centered healthcare http://t.co/XaAJM9jDOd