Healthcare

 

Healthcare around the globe is rapidly changing. New technologies and treatments identify and combat diseases faster, yet the complexity of navigating doctors, hospitals, nurses, pharmacists, caregivers and insurers often makes the customer experience a negative one. We work with healthcare leaders to improve both health and financial outcomes by focusing on the quality of the customer experience. Our integrated approach combines strategy, analytics, technology, process and operations and enables clients to care for more people, with better results, at a lower cost. Our practices serve Payers, Providers and Life Sciences leaders.

 

Payers

TeleTech is transforming the payer industry to become a member-centric driven health plan.

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Providers

TeleTech is engaging providers to help them become better ACOs and manage patient populations more effectively.

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Life Sciences

TeleTech's thought leadership is bringing customer centricity to the pharmaceutical and life sciences industries.

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Featured Healthcare Case Study

Turning a Number into a Name

One U.S. health plan knew that a fundamental shift in its culture, operations and interactions was required to navigate the new healthcare landscape. It wanted to tap into what previously had been an under-utilized resource: the member experience.

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