Healthcare around the globe is rapidly changing. New technologies and treatments identify and combat diseases faster, yet the complexity of navigating doctors, hospitals, nurses, pharmacists, caregivers, and insurers often makes the customer experience a negative one. We work with healthcare leaders to improve both health and financial outcomes by focusing on the quality of the customer experience. Our integrated approach combines strategy, analytics, technology, process and operations enables clients to care for more people, with better results, at a lower cost. Our practices serve Payers, Providers, Life Sciences leaders.
Learn how TeleTech is transforming the payer industry to become a member-centric driven health plan.
TeleTech is engagng providers to provide outreach in organizations efforts to become better ACOs and manage patient populations.
Featured Healthcare Case Study
Turning a Number into a Name
One U.S. health plan knew that a fundamental shift in its culture, operations, and interactions was required to navigate the new healthcare landscape. It wanted to tap into what previously had been an under-utilized resource: the member experience.
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