In an industry that facilitates interactions across every channel, every moment and in every geography, keeping up with customer expectations can be a challenge. Businesses in the communications, technology and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that require immediate attention when they are down. How do you provide personalized, 24/7 support for over 110 million customers with extremely high expectations?
We’ve built a set of customer experience solutions that simplify complexity, drive engagement and reduce costs. Our solutions are based on insight from analytics that determine the “why” behind “what” customers are calling about. We use root cause analysis to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer experience that builds loyalty and profitability.
Our solutions help companies that serve large, complex customer bases manage a complicated array of ever-changing products and services and deliver flawless interactions across every channel.
How are communication leaders able to acquire, retain and grow customer relationships in the competitive marketplace?
See how media companies are using customer insight to increase relevance and revenue.
Featured Communications, Media and Technology Case Study
A Cinderella Story
To stay ahead in a rapidly changing market, this telecommunications leader moved beyond incremental service improvements to a strategy that redefined its entire customer experience. The results have been dramatic. The client’s primary retail mobile customer base jumped more than 20 percent and the company is receiving the highest customer satisfaction scores in its history.
What can we do for your business?
RELATED THOUGHT LEADERSHIP
And we have a wrap! A special thank to #Luxoft for the hospitality and giving us analysts an opportunity to learn more about the company.
Nice #Luxoft connected car demo given right at the end of the day, but I enjoyed the opportunity. http://t.co/iRQYGC09aN
#Luxoft POV on car technology evolution: LCD screen -> HUD -> Wearables (now) -> Real-depth HUD with wide FOV (5 years from now)
#Luxoft Your car is evolving from being a means of transportation to becoming a service platform (the biggest wearable)
Vasiliy Suvorov, VP Technology Strategy giving the last keynote of the day at the #Luxoft analyst event today. http://t.co/EUWqf1zqJ2
Some words of wisdom for would-be tech icons who are just founding their first startup: http://t.co/sL4nuMcZOZ
Maik Lankau, Managing Dir. and Global Head of Bus. Dev. for telecommunication services speaking at the #Luxoft event http://t.co/Pb2LwlEqGM
Google announced a new promotion designed to entice customers to buy a Chromebook: http://t.co/1bvnXKCvdn
Founding a startup? Here's what NOT to do: http://t.co/HZcFp9cxQw