Communications, Media and Technology
In an industry that facilitates interactions across every channel, every moment and in every geography, keeping up with customer expectations can be a challenge. Businesses in the communications, technology and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that require immediate attention when they are down. How do you provide personalized, 24/7 support for over 110 million customers with extremely high expectations?
We’ve built a set of customer experience solutions that simplify complexity, drive engagement and reduce costs. Our solutions are based on insight from analytics that determine the “why” behind “what” customers are calling about. We use root cause analysis to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer experience that builds loyalty and profitability.
Our solutions help companies that serve large, complex customer bases manage a complicated array of ever-changing products and services and deliver flawless interactions across every channel.
Featured Communications, Media and Technology Case Study
A Cinderella Story
To stay ahead in a rapidly changing market, this telecommunications leader moved beyond incremental service improvements to a strategy that redefined its entire customer experience. The results have been dramatic. The client’s primary retail mobile customer base jumped more than 20 percent and the company is receiving the highest customer satisfaction scores in its history.
Thanks @FeniksNW @omocogsm for being top engaged community members this week :) (insight by http://t.co/wA86sDdoTM)
Thanks for the recent follow @nicwalnic @sandra_pierini Happy to connect :) have a great Tuesday. (insight by http://t.co/wA86sDdoTM)
RSVP for our free webinar on July 14 w/ @Neustar: "What Every Retailer Needs to Know About The TCPA": http://t.co/6HpSF9P3xE #MMAweb
This replica Star Trek communicator looks like the real thing and pairs with your phone to provide actual... http://t.co/MzdymK1miF