Communications, Media and Technology
In an industry that facilitates interactions across every channel, every moment and in every geography, keeping up with customer expectations can be a challenge. Businesses in the communications, technology and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that require immediate attention when they are down. How do you provide personalized, 24/7 support for over 110 million customers with extremely high expectations?
We’ve built a set of customer experience solutions that simplify complexity, drive engagement and reduce costs. Our solutions are based on insight from analytics that determine the “why” behind “what” customers are calling about. We use root cause analysis to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer experience that builds loyalty and profitability.
Our solutions help companies that serve large, complex customer bases manage a complicated array of ever-changing products and services and deliver flawless interactions across every channel.
Featured Communications, Media and Technology Case Study
A Cinderella Story
To stay ahead in a rapidly changing market, this telecommunications leader moved beyond incremental service improvements to a strategy that redefined its entire customer experience. The results have been dramatic. The client’s primary retail mobile customer base jumped more than 20 percent and the company is receiving the highest customer satisfaction scores in its history.
RT @sabredutch: mobile golden age 11% you growth to 3 hrs/p/d/p/u vs <1 hr in USA! @MMAglobal @gregstuart @annabager @iab #MaryMeeker http:...
#Mobile Manners 101: Etiquette in the Era of #Digital Disruption http://t.co/YNcMZ2e9Jq @1to1Media
Wi-Fi & cellular data to make up 67% of all IP traffic by 2019 says Cisco http://t.co/4RrlohJmQS
RT @LuxuryDaily: 3 ways to keep mobile shoppers from ditching app shopping carts http://t.co/RZOHPvk2s5 @mkyurkchiev @leanplum
RT @MMA_NA: Today is our SMoX Roadshow in Dallas! Come learn why optimal allocation to mobile is in double digits! http://t.co/XYBz5MnpfN ...
Looking to block robocalls and unwanted texts? Here's a list of apps available now http://t.co/ctN85B552j
Mobile commerce, advertising to drive surge in mobile Internet -- http://t.co/8p220Bsen8 (via @techcrunch)
After being displaced by @Google last year, Apple is once again rated the world's most valuable brand http://t.co/6UoCfxnWh8 (via @mashable)